Contact Surfline Support

by Jffjn

Once the app updated to this new “surf check” model for free accounts, the app lost is worth for all the free users in Surfline. Before you had unlimited surf checks and could check any surf break you wanted multiple times a day. You could only see a 3 day forecast and couldn’t see premium cams but that was okay. Now you are only given 5 checks per week! But are given a 15 day forecast instead of 3, even though the forecast changes every day. You really need to check for the forecast on the given day you want to see the real forecast. This ruined my experience of the app. I can’t even check the see everyday of the week. I could only check one spot 5 days a week. Completely useless. All surfers know that you have to go “scout” the spots and find the best spot. This app used to be useful for that but now is irrelevant. This update was a huge marketing ploy to get free users to switch to premium by reducing the usefulness of the app to free users trying to coral them into buying the premium version so they could get back the functionality they had before as a free user. Money move by Surfline and not for the people. Give back the functionality for free users to check unlimited spots and remove the whole surf check feature. The app is useless with that feature. I will be using other surf forecasting apps so I can actually check the surf and no be limited to a weekly limit on my “surf checks”

by Preston84

I am sorry, have been using surfline for years but this last update is just terrible. It is the classic marketing tactic of “hey look, I am giving you something for free!” We all get excited, and then we realize they have taken something out that we really needed and now you have to pay for it. Let’s be serious, there are tons of surf apps out there for forecasts. And it’s not like surfline gets it right all the times either. But the one thing that at least differentiated surfline for me is that I could just open the app and watch the cam, see the conditions for myself and go. Now, I can only do that 3 times a week with a free account. Not only. If I forgot to read something on a screen and open the app once again 1 minute after my surf check, that counts as another check! Seriously???!!! Sure, I can see 15 days of forecast for free now but is that really helpful? Let’s be serious, it’s already a miracle if the day after is forecasted correctly, let alone 15 days. The only difference with the new update is that the main reason for using surfline (watching the cams) is now gone and you have to pay for it. Cheap sneaky way to get more people to pay. One star for me.

by Mojo Surf Design

We had a pretty good run, you and I, my old darling Surfline, you even helped me score an epic post typhoon swell in Philippines once ! :) Our relationship had been strong, clean, and long period in the past but fell flat in recent years. Sloppy and textured conditions started to come between us. And lack of stories about underground rippers or anything really original, made you feel frigid, distant, and commercialized. Instead you continued to run stories about the same old names and became more and more short board centric. Other rips that started to drift us apart was your devotion to an over abundance of cams dotting all the good coast lines. Instead of getting out there and surfing a swell, I often just stared at my phone screen indecisive, about where the best waves were, watching cams until the conditions blew out. Instead of drawing me nearer to good surf you actually kept me away. But the final draining of our love was that your handlers wanted to charge me just to see you a few times a week or catch a peek at a simple chart. I look forward to time spent in the water to soothe any lingering pangs I have about our fall out. I’d rather get worked than hang out with you anymore.