Contact Bookmate Listen read books Support

I was excited to use my free Trial. Read a book I had been dying to read for quite some time. It wouldn’t let me stop the subscription to renew after the month without stopping my free trial so I left it alone. I finished the book I wanted to read and didn’t use the app much after that. Forgot to cancel the renewal since I hadn’t been in it, which I stated to them, and when I messaged them the SAME day that it renewed, they denied me a refund since “their rules don’t allow it.” No where in their FAQs does it say anything like that at all or anywhere else that I could see. I won’t recommend this app to anyone. Might as well just go buy the books if you’re going to get charged $10 every month and their “customer service” isn’t very customer oriented. Make sure you cancel in time otherwise they won’t do jack to help you out.

First, it is actually impressive how Bookmate managed to have such a poor UX and app layout, when there are so many great UX designers out there! Looks like they’re competing for ‘the worst design’ prize, and successfully so. The app is hard to navigate, creating bookmarks is a nightmare, mails to support from the app just wont work etc. etc. Second, I have a paid full premium subscription, but can’t open any books anymore. Looks like there is a disconnect between my payment and my account. After digging through (unhelpful) FAQ, reinstalling and all sort of bending backwards to make it work, I am now sitting pretty and waiting for support to help me out.... Paid days are ticking, service not provided.

I thought this was free. I saw that there was a “premium” app but I did not sign up for that. It’s only when you download the app to see what the book selections Are like and how the app works, do you find out that they are going to charge you $9.99 a month. Ridiculous. Immediately I decided to cancel this app. I copied their directions on how to cancel. I could not do this on my I Phone but I will not rest until this scam is canceled. Sorry for the 1star. It really should be zero stars. AND - guess what. They tell you to enter a name for the review and whatever you try to enter for a name, they tell you it’s already taken. I just went in and gave a word, not a name and that’s taken.