Contact OANDA Support

by Agent619

Tried to create a demo account at least 5 or 6 times. Each time it just loads and gives zero confirmation that the account was created. No email. Nothing. Then one of them allowed me to get into the dashboard on the website and when I tried to actually log into the practice account part (it required another login) it didn’t work.

Access is denied. It happens no matter what platform I go on. I must have made like 5 or 6 account password combinations. Each one has my same phone number so I don’t know why it isn’t working. I thought it could’ve been because I made an account during maintenance hours (which there was zero indicator of for a first time user, that it was even happening in the first place).

Now nothing works. Tried calling the hotline. Said it was 24/7 but that the lines were down. So I’m really disappointed with this app and service altogether because the sign up part seems to be a mess.

I submitted all my info and they gave me nothing in return. So you actually walk away feeling robbed. I tried to reset my cookies and even that didn’t work. Tried different browsers. Tried phone and pc.
Tried waiting it out 48 hrs. NOTHING.

If there are down hours the app needs to do a better job at reflecting that to its users. I still would like to use this app but as of right now my experience with this is a 1 Star.

by Petrretun

Do you really consider yourself a serious company?🤦🏻
No one works for you, no one knows anything, they laugh on the phone, they hang up when I ask questions. district and your financial company, along with your utopian staff in a push - do not shame the financial world. And I ask you to delete my account or tell me, step by step, how I can do it myself
I ended up never making a deposit. They have been ignoring checking letters with my address for over a month. Lack of staff, as such. I especially liked that this company asked me to show them the check for gasoline, where my address will be. If someone around me is interested in Oanda, I would gladly cool off that person's mind by pointing out the amazingly stupid and unprofessional work of your company! Oanda👎

by Jabe3378

I would recommend that you stay away from Oanda. I started using this trading platform because a member of my trading group was asking about it. The spreads on the platform are greater than others that I've used. It triggers stop-loss far before the currency pair reaches the level. In addition, customer service is horrendous. You get redirected multiple times because no one is trained to help with a simple problem. When you do speak to a supervisor, they would make promises that they will not keep. Out of the four other platforms that I've used, this is by far the worst. Also, fun fact, you cannot withdraw funds on the mobile app. They're probably trying to restrict the ease for people to leave the application.