Contact Fruit Ninja Classic Support

I paid for full copy. It won't end open on my iPad. I do have a gen 2 iPad so it is older, but have never had any trouble with any other apps. I tried deleting and re-loading. It still won't open. I get a load screen then it shuts down. I tried contacting the app support who sent me an email ticket number for tech support; Which they have never responded to after the initial ticket number. I have gone on the web page and resubmitted for tech support and again same thing, got an email with a ticket number and then crickets, no responses to further requests for support. No responses to requests for updates. No response for request for refund. It has now been almost 2 weeks and no actual response from any real person. Just automated replies with ticket numbers. This app publisher obviously likes to take payment, but does not care enough to even support or fix their problems. I have not even been able to get a refund. I'm just going to take it as a $4 lesson.

This update has to be one of the worst decisions I’ve ever seen. Yes, the interface looks nice. Yay. But this update completely wiped out all of my progress—I’ve spent hours and hours playing this game (literally played it for almost a day straight during the pandemic) and now you’re telling me I have to go through and unlock it all over again? WTH. Plus, I had at one point unlocked a special holiday Ghostbusters dojo and blade. Where are those? Are you telling me that everyone’s purchases were wiped as well? Why on earth would any sane developer do this?? If you value your time and money, stay away from this app. It’s no longer Fruit Ninja Classic, or at the least, it’s apparently an amnesiac version of it, since the developers apparently forgot to keep everyone’s progress with the update. Even when Duolingo completely overhauled (and destroyed) their interface, they at least attempted to transfer users’ progress. This is horrific.

I originally installed Fruit Ninja in June of 2010 and decided to redownload the game a few months ago out of boredom. It was almost exactly how I remembered and I enjoyed passing the time by playing. However, all of that has changed since the most recent update. This new update is terrible. Blades no longer have their unique functionalities, the new layout is impractical, the achievements have all been changed and everything that I liked about the original game is now gone. Oh yeah, and all of the power-ups I’ve earned through playing? Those are gone too. This was one of the few games I still enjoyed on the App Store and now it is completely ruined. You can monetize your game without removing all of the features your players loved and without overhauling everything that has withstood for over 13 years. Unless something is done, I will probably never play Fruit Ninja again.