Contact Words With Friends Classic Support

Where to begin? I guess it’s my fault for expecting that this game was Scrabble or a reasonable facsimile. I am an avid Scrabble player and take pride in my vocabulary. Imagine my shock when all of a sudden words that ARE NOT WORDS began to show up as accepted by this game. And imagine my even BIGGER shock when I looked up these so called words in the game’s definition section and find that AT THIS TIME WE HAVE NO DEFINITION FOR THIS WORD BUT WE ARE WORKING ON IT.....huh? And the skip your turn option with no penalty? And the option to see where you can make the best play? Why bother playing at all? I have told my friends who play with me that if they are using those options, cross me off their list. I do not use them ever. And as for some doozy “words” my friends come up with....they tell me they throw everything at the wall to see what sticks. Oh, fun. So why do I play? Oh I don’t know.....bored I guess. If anyone else feels like I do, there’s real Scrabble at a site called Word Biz that is an Internet Scrabble Club and is true Scrabble. I play it on my computer and it’s awesome. One more thing....I find all the non-game interruptions annoying. I know I can delete the app anytime I want but I do enjoy the actual strategy of playing a straight-forward game with no “help” options. One more observation.....how can a word be a word if it has no definition?

Update Dec 2021: No change. Kroger, you are killing me. You were my childhood grocery store and I loved you. I hate your recipe ads and will never watch that or any others. Ridiculous. And now WWF, you have put a banner at the top and I can’t see the score. Knock it off please. The game itself, I’d give a 5. It’s fun, good to have a touchstone for friends far away, and unknown friends. But OMG, the ads are ridiculous. There are now TWO-MINUTE ads in the game, over and over and over again. Playing the solo 12 level “find a word” games, it takes 25 minutes to play. 1 minute for the game itself and 24 minutes of ads. Really WWF? Really? I won’t speak for anyone else, but these days I have the attention span of a gnat. The 30 second gross and repetitious Gardenscapes ads now seem like a nanosecond. Who does this? And advertisers, if you can’t say it in 15 or 20 seconds, then get a better marketing firm. You are being played. Maybe I watched 40 seconds the first time, but after 6 times in a row, it’s mind numbing insanity. I now play WWF and read a book at the same time. So thanks for that. Advertisers please reconsider...a solid 20 second ad will grab my attention, 2 minutes in a game ruins all credibility or desire to purchase your products. I wrote this over a year ago and now it’s happening again. Knock it off advertisers!

After the last iOS update two weeks ago, the app will not work on my iPad or iPhone. My games will not refresh at all on any platform. The daily challenge is the only one that works. There is no phone tech support. The in app tech support is terrible. They give me the same options that are already posted everywhere, as though I would need to contact them if my issues were that simple. Once I’m contacting you, my issues are beyond those solutions. By then almost a week in including a game refresh which still doesn’t work. Love playing the game, although hands down all of the new stuff should be a totally separate application that you choose to use, not shoved down your throat. It’s a turn off, the changes that have been made. The classic original is still the preferred game and should be an uninterrupted option. I love the game. More games should be offered than the 56 cutoff. Customer support/technical support is lacking and terrible. 2.5 weeks now, and I’m still unable to play my games, with no idea of when this issue will be resolved. Obviously an upgrade is due for compatibility with the new iOS update, but no one seems to be listening. Therefore one star from me.