Contact DK Horse Racing Betting Support

My experience, possible yours is different: I never received the deposit bonus after playing through 2x my deposit. The terms for the bonus seemed to clearly state a wagering period with a window of longer than 7 days. During the promotional period, the progress tracker did not work properly (but the rest of the app seemed to be just fine). When text chatting with support on the confusion, they reassured me that the tracker is broken, but a bonus will still be added to my account based on play though. After the end date in the terms, they then state the wagers must be within 7 days (this was not stated or brought up by support prior to the end date of the promotion listed in the terms.) Maybe I am just misunderstand the terms, but feel pretty strongly this read something different than what support stated. I didn’t find the terms to be confusing, just not in alignment with what support had claimed. In any case, based on my experience, I believe there is an intentional goal of misleading users to believe they are wagering toward a promotional bonus they don’t plan to distribute. DK horse would’t be my top recommendation for a horse racing app.

Before depositing into this app for the Kentucky derby, I checked the withdrawal methods. Saw that I was able to withdrawal my funds through PayPal, debit, or check by mail. Created the account, and after winning on the derby, I went to withdrawal my funds. The only method offered on the app was check by mail. Tried contacting DK horse support multiple times, and it’s as if they don’t have any agents working. Now I have to settle paying $23 and a $5 processing fee to get my check within a reasonable amount of time. There are much better horse racing apps out there. Especially those with much easier and faster withdrawal options. Not to mention I never got my bonus after playing 2x through.

Cant talk to support for anything and its the biggest racing day of the year. DK was not even close to being prepared. Three hours later still no deposit release so I guess they trapped me into betting races after the Derby that I couldnt care less about. Still never voided scratched horse after two hours. Cannot bet anything. 356 ppl in line for support. Absolute disaster.