Contact Infinity 8 Ball Support

I love this game, been playing it for weeks (maybe months) now, but I am deleting it because I have come to a point where I can no longer advance without paying. I’m willing to watch all the ads they want, but now I still have to pay. Also, and mostly, the app keeps taking my gem awards. I had over 800 gems (which are hard to come by), used them three times (20 at a time), then it showed I only had 60 gems. Where’s the math in that?? This is not the first time it has happened either. You have a great game here, but come on, keep a good tally of award amounts and let people advance in the game with watching ads instead of having to pay. You get your money with the ads, why should I have to pay?

This is a fun program to play, but it constantly has network issues with their server since their last update. I’ve notified them several times , but their response is to turn of my iPhone off and turn it back on. This doesn’t solve it , so they suggest you remove it and reload. This will work for a few games then you continue to get network issue of reconnecting, but it never does. I have to reinstall constantly because I can’t get the game to start. It starts by checking for updates, but gets stuck on trying to connect to their game server. Yet, I can start and run any other program on my iPhone without a network issue. This is their problem and they need to solve it.

At first the game is fun, the play is nice and pretty much unlimited, the music is repetitive but calming, and graphics and sensory vibrations are well done. although there's too many side quests and mini games... but after a couple weeks it gets frustrating. You start getting less and less starting breaks (instead of 50/50, you get about 1/10), and a lot of players break and run, so it's a huge disadvantage. The bots are obnoxious and slow down the game a lot. You can recognize them by a very deliberate step motion around the table until they find a ball, almost like the hand of a clock. You'll also start getting many more misses and scratches that are hard to explain. if you're trying to figure out why, the reason is the directional arrows become skewed or misrepresented. I was getting a little irritated, so I tested this theory with a straight edge of a business card. I would line up the shot perfectly, but the ball would go slightly left or right of the intended direction unpredictably. I'm assuming this happens if you don't spend money on the game, but it's definitely shady. It's not just the target ball, the cue ball will carry a different direction than the line shows as well, and then roll way longer than it should, right into a pocket in a way that makes zero sense. Rigging the game isn't going to make me spend money on it, I'll just delete it off my phone.