Contact Zenless Zone Zero Support

by Kewltshirt

To clarify, I love the gameplay, music, themes, characters, and art so much of Zenless Zone Zero. I have played all of their games but I also can see how colorism affects these games especially right now with Natlan’s trailers and teasers sparking up what should have been sparked up in Sumeru with the lack of representation. More skin tones should be used and encouraged in Hoyoverse games yet they have continually hammered down in the final versions of the game characters who don’t have darker skin tones (for the most part). Even for those who do have darker skin tones, they have whitewashed and lightened those skin tones both in game or in marketing artwork material such as Nekomata being lightened in both her artwork and from beta to release. Arlan from Honkai Star Rail is dark skinned in game however has stereotype names for his skills and is light toned in his emotes, taking away from the representation he truly should have, this is straight up colorism. Although I am happy that Zenless Zone Zero has much better character design choices and breaks out of the mold the other Hoyoverse games have of copypasting the same character models and more diversity; it does not excuse the lack of representation that still goes around, even the street npcs could have so much more diversity in skin tones yet all stick to a very similar palette which saddens me.

by Emsilyyes

Regarding ZZZ it takes a lot of inspiration from black culture without actually having many black characters. Additionally, a racist caricature was spotted on a background design and it should be removed.

on Natlan: It’s well established that representation matters for people of different groups to feel a sense of belonging and joy with their culture in the media they consume. Yes, Teyvat is a fictional world. Yet it is very much confirmed— and obvious from looking at the game— that Teyvat derives inspiration from areas of the real world. The motifs and clothing and music and in-game cultures are clearly inspired from real life. And it is important to pay respects to wherever you get inspiration from. Sumeru was clearly very whitewashed with very few darkskin characters that accurately represent the peoples of southern asia or northern africa. Moreover, some clothing and character choices were orientalist. Now it appears that Natlan is also being built upon real life indigenous peoples without actually representing any of them. And the character Ororom is a whitewashed, misrepresented version of the Yoruba deity Olorun. This is frankly incredibly disrespectful and borderline sacrilegous. Please respect the people you take inspiration from. Consult people of these cultures. Do more research. And for the love of god, add some melanin

by @mariakitsuchan

hoyoverse is disgusting for how they approach black/brown characters. they released a nation for Genshin; Natlan, and proceeded to make every character either snow pale or a slight tan. this is a nation based off African culture (as well as Brazillian and Hawaiian culture) and they horribly designed the characters by making them pale. Disney does black culture better and they have history of bad stereotypes of black people 💀 for gods sake Moana is darker than Mualani (whos clearly designed from Hawaiian culture). Honkai Star Rail also did Penocony, a place based of Jazz culture which originated from black people, dirty as well by not giving us a single playable black character.
as for ZZZ, they are not exempt from this issue as well. Nekomata's model is black skinned, and yet in the drawings from cutscenes shes pretty pale (i get lighting, but hard lighting doesnt make a black person WHITE) theres also a black NPC thats literally placed right next a poster with an obvious racist chariacture, one you'd find in the really old American cartoons from back in the 60s. absolutely disgusting. hoyo can easily fix these issues by simply going into the textures images and coloring the characters skin darker, its that easy. theres no excuse for any of this.

fix Natlan, fix the whitewashing and harmful stereotypes in ZZZ and give us actual black characters from Penocony.