Contact Shokz

Contact Shokz Support


Company Name:

About: Main features: 1) EQ Modes: Two EQ Modes available: Standard Mode with balanced
frequency for listening to music and Vocal Booster Mode to enhance intermediate
frequency for listening to audiobooks, podcasts, etc. 2) Multipoint Pairing:
Headphones can be connected to two Bluetooth devices at once to achieve seamless
switching between devices.



Shokz Customer Service 💢

The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Discover which options are the fastest to get your customer service issues resolved.



NOTE: If the links below doesn't work for you, Please go directly to the Homepage of Shenzhen Shokz Co., Ltd.



Verified email ✔✔

E-Mail: suhaid920@gmail.com

Website: 🌍 Visit Shokz OpenRun Pro Guide Website

Privacy Policy: https://225400.hostmypolicy.com/

Developer: The ProfessionaL








3 Most reported problems 😔💔

4.7 out of 5

Useless app, don’t waste your time

2023-07-28

by Toodamgoofy

If you have anything other than OpenRun Pro or OpenFit you are wasting your time. My OpenRun headset is great but if you can’t do anything with this app then it’s useless.

In response to this review they responded that they are always trying to improve their app and then reiterate that it is only compatible with two of the many devices under the aftershokz logo as if they updated the app and took away the older models of headsets. Bad business. You don’t restrict your clients, you add more clients. Their idea of what or who to cater to is simplified by making YOU buy more expensive headsets and in today’s economy that’s just asking for too much in my opinion.

Weak charge

2024-01-22

by Silverio420

Not sure they have a wear charging case loses 10% right away everytime even when not being used which makes no sense. How do I lose 10% from just taking the case off the charger with having to charge h headphones themselves. Well sent back those pair and had a new pair sent out and same thing which is odd the case lose so power so quick. And both head phones one always loses power way faster than the other which is odd. And to the guy on the video says some thing about sound I will have to say guys an idiot not meant to be loud and I’ve owned many pairs of shocks and by far so far the open fit does have the best sound. Which it had a better seat resistance and dust protection for the price but when they renew this maybe all these isssues will be fixed and maybe on a charge you’ll get as long as the open run pro on the next generation and be better protected from dust and water.

Disappointed with both the app and the headphones.

2024-07-15

by Unintelligible Nickname

Opened the headphones yesterday, excited to put them to use. Have been working on them ever since. The left earphone doesn’t work at all (yes, it’s fully charged). In the app is shows that the right one is connected and the left is not, so I have to put ten both back in the case and hold my fingers in them every time I want them to connect. Once that’s finally done, the app is telling me that there is an update I need to download. Started the download last night, woke up this morning, the update was still at 1%. I know it said it would take a few minutes, that was a few hours. Have “forgotten” the device in Bluetooth a few times, have deleted the app a few times, still the same issues.

Nothing but a huge pain in the rear since I received these, it shouldn’t take hours of work to simply get to use headphones. Should have just gone with Bose.


Have a Problem with Shokz? Report Issue




Why should I report an Issue with Shokz?

  1. Pulling issues faced by users like you is a good way to draw attention of Shokz to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
  2. We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
  4. If you are a Shokz customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using Shokz.


Alternatives