Contact Torchlight Support

by ELLcidd

Resistances capped at 60%, was 100+ last season. Many defensive skills gone or super nerfed, many items nerfed, collection cards nerfed to useless & loss 45 cards from last season & no compensation. They won’t let you play your way, my favorite frostbite chain lighting nerfed into the ground lvl 95 worthless now. They want you to purchase their new seasonal toon. To craft a medium item cost 100FE (Flame Elemenium) top currency in game. These drop a lot in T7+ but in larger amounts in T8, but u will need about 10billion Dps & 60% resistance capped. I make about 10FE every 3days if I’m lucky. Started season with 800+ revival tokens down to last 125. Each season gets stupid nerfed making it impossible to see end game, bring back season 1 when it was fun now a dizzying hassle P2W dumpster fire.

S5, still bad game; why, u can only see end game by going super fast & pay for season pass to get the loot bot cause if u try to play a slow cautious style u get mobbed & crushed. Top game currency drop rate is a joke again. Best stuff drops at T8 endgame, to survive it u need at least 25B Dps +60 resistances, the auction house items u need for your toon avg 2k FE. Each season gets worst.. have 50+ revival tokens left. If u don’t have any u loose about 5-12% progress…

by Faulkenstrom

Avid player of ARPGs. Torchlight Infinite is fun for what it sets out to achieve. I won’t comment on the monetization model as it has already been discussed. I will note that I have spent money on the game.

What is awful however, is the customer service. After experiencing a bug that crashed my game, I can no longer load my character without the game crashing. I leveraged both the game’s ticket system and submitted a bug report on the game discord. Neither received appropriate responses. The ticket system told me to report it on discord or use the in-game customer service system. How could I use the in-game system if my character is inaccessible? There is literally no other way to reach out to the devs outside of reviewing or social media. I haven’t been able to play the game for nearly three days now.

The game is admittedly in open beta. I’m not faulting the development team for game bugs, but you should be having an open dialogue with your players on how to rectify issues.

by Iamkrishna

That game was not good. Total cash grab. Why did you reskin it and slap “Torchlight” on it? Does this company have any good ideas or are they only interested in money? Well, it only takes looking at the spin wheels in their games to find that answer ($25+ for a skin….)! I mean they made it to where you have to lvl up your shooter in T3… do you know how gimped that makes you starting out? Same in Flash party. They will build any game to entice you to spend money, but beware if you need customer service. Not much more than 1 sentence replies. Your customers on flash party are begging for content In the social tab I’ve noticed. Like why is there more characters on T3 than flash when flash has been out longer? I’m just not sure about this companies priorities.