Contact Vocal Remover AI Support

Firstly only audio files work, so I converted a video that has someone talking over music and you can’t hear what they’re saying. After converting that section to a MP3 it’s been “processing” for 24 hours and still 0% and no way to add any other jobs as one is still processing. I have reached out to customer support and I will update accordingly. However, one thing I was very upset about is during the trial. It did not tell me that my video would not work and it did not then tell me that it could not be longer than five minutes only after me purchasing a Subscription did it then say the file was not compatible, and then, only after I converted into a audio file did it say it was too long…. If I had seen those errors instead of upgrade option I would never have subscribed in the first place. So even if they resolve this, I do think there are some less than honest advertising tactics and I feel like I was mislead telling me to “upgrade” assuming if they are saying I need to upgrade that they would be able to convert the file, however, to upgrade and find out that it’s not supported is in my opinion misleading.

I wish I could rate it 0 stars because when I uploaded a video from my gallery, it showed me if I wanted to buy a subscription, thinking since it's a free app and it's gonna show me an advertisement, I clicked skip. Nothing happened so I repeated the process and same thing. Basically, you have to buy the subscription, which didn't even work when I pressed it multiple times, to even use this app! I feel tried numerous vocal remover apps and they all contain some sort of subscription In order to use the app properly, ridiculous! Please don't download this app thinking it's good.

The only free thing about this app is opening it. Upon trying to do the only thing you would download this app to do, open a file, it prompts you to pay and won’t. Cool, I’ll just try the other option by importing through my photos. Same thing. The free download just draws you in to pay for everything with not a single free functionality, at that point just make the app paid. I understand developers need to make money and maybe this is an unfortunate bug only I’m getting, but if not it’s an incredibly scummy thing to do to get downloads.