Contact The Ants Support

by Just Startin' Off

This game started great. Support and terrible refund policies tank it. I had an IOS billing error due to a bad connection during a purchase in my first week. I requested a refund through Apple, not thinking anything about it - IOS - should be an Apple issue. A few days later I received a letter in game from support saying that they were going to lock my account in 3 days due to a “malicious” refund. I explained that I purchased a package that is only available once per day and the purchase errored out. I then completed the purchase on a better connection. I received no response. I continued to make purchases thinking that I would hear back if there were additional supporting documentation needed. Instead I woke up to my account being blocked for literally 20 years. After about 15 hours I finally got a response from support which is now telling me that they will only release my account if I repay the refund. They are losing a customer over a valid $5 refund because they didn’t want it reported to Apple. I’d rate lower than 1 star if I could because of the wasted 2 weeks and the friendships I made in that time that now are lost with them having no idea why.

Update: developer - please read feedback for improvement ideas. Kind of the point.

by Kristofer45

Routinely had issues with things like shield durations which can be a huge problem if your shield expires hours early and somebody decides to wipe out your next. Another Huge issue is How this clearly Chinese company chooses to Censor your Avatar. Now I personally do not care what somebody uses as an avatar and in this game people got by with enormous cleavage pot smoking no biggie. So I paid for for a package that allowed me to change my avatar picture. I downloaded a simple picture of me from my torso up in my dress blues no weapons no slogans just me in front of an American Flag and the flag of the USMC. I was notified the next day that this simple picture was offensive in some way. Secondly that I Would not be able to upload anymore avatars until directed by them. I paid actual money to do this and find this level of Censorship ridiculous and hope fellow servicemen will take note before downloading a clear tool of the Chinese Government. I have also notified many servicemen organizations of this. It is up to you if you play it but the people that run this like American money but hate American Ideals like freedom.

by Vophiel

This game is pure paid a win, if you have a lot of money and you want to bully other people with your money play this game. The customer service is almost at a standstill it took multiple days to get a simple request done for my account. All these people care about is your money. I’ve spent over $200 on this game over the course of a few months and I still get ads and pop-ups in my face every time I login. I’ve been playing the game for months I know what the packs are I don’t need to have that crap shoved in my face every day. Also if you want to play a PVE experience go play something else. They claim that the cultivator class is more of a gatherer and not a fighting class where you play PVP. If you play a cultivator or a Hearder class you’re just gonna get farmed by people who put money into the game. People regularly on earlier servers will go make new accounts just to bully new players. There are zero systems in place to stop new players from getting bullied except for your typical shields. Also from what I’ve seen this game is a Word for Word exact copy of state of survival but with ants…