Contact Light Meter LM 3000 Support

Free? When I first opened it I was required to make a light diffuser. Hmm okay. Easy enough. Once I got that attached to my iPhone the app popped up saying the meter ran out of battery and it would be $7.99 to purchase a lifetime battery. No options. My phone battery is 100% so that’s not the problem. This thing actually costs $7.99 if you want to use it. I wouldn’t be surprised if it continues to demand future purchases of something or other in order to use it. BTW, I have no idea if the light meter works. I never got that far. Update after developer’s response: I’m not confused about it being my phone battery. I’m confused how Apple lets you act like this is a free app but it’s only free to download, not free to use. It should be sold as an app for $7.99. It might even be worth it. But I’ll never know because I won’t trust a developer that says the app is free when it’s not. Update again after developer reply that this is a “try before you buy” app. No, it’s not. I didn’t get to try it. First it told me I needed the filter. So I made that. Then when I tried to use it, I got the message that the battery was empty and I needed to pay $7.99 for the lifetime battery. I never saw any light measurement at all. Why would I pay for this? You guys need to try using this from a phone not registered to one of you and see how it really works. Edit: I’m a systems analyst, software tester, support team member so I have some experience in this realm.

I'm not sure if it's the phone but the readings are off by quite a bit. I really wish I would not have bought the diffuser they sell as it's basically useless bc of how off the readings are. Edited to the developers response. All readings were tested using a seperate light meter I own, under various lighting conditions. The biggest discrepancy was when metering under direct sunlight. I tested the values by using a simple lux to EV conversion table and inputing the settings into my camera to check against an 18% grey card. Its incredibly unfortunate that your return policy is subpar given the fact that product is not as accurate as you claim it to be. Even after using recalibration found in the settings, the app still gives unreliable readings.

I haven’t been able to use the app even once with the “Diffuser Missing” pop up. Why can’t I make it stop? What if I am not looking for super high accuracy? I just need an approximate idea? Pretty tideous to do all this work to just run an app. The fact that I would need create or buy an equipment and that I will to buy their app should be mentioned.