Contact Braindoku Support

by Lamiller61

I’ve had this game since the beginning. I have lived through the “pay $5.99 to remove ads” that removed nothing. But still I play because it can be so calming. 2 updates ago the journeys appeared and I hated it but I found the free play option so I was okay. Then I bought the option to flip my blocks and I loved it! I figured out that even if it didn’t let me flip my last block it would save the game and let me start where I left off next time. I hate this new version. I don’t want to earn points to be able to do something I PAID FOR. I just want to be able to relax and play this for as long as I want. 5 stars for the concept of the game, 1 for the continued changes I didn’t want.
Update: now the free play option is gone and the journeys are being updated so they don’t currently exist, AND the daily puzzle costs $$ now. So greedy. There’s nothing for me here anymore and you were my go-to game for years and years.

by April_91_

I kind of liked this game. But the ads were very annoying. So I clicked the link to disable ads. They charged me $5.99. Then I went back to playing and I was still seeing ads. On the page where I disable ads. Here's what it says: "

"Can I disable ads? Yes, a "Remove Ads" button in the settings menu allows you to buy the one-time offer that disables all ads in the game forever."
When I wrote to them and asked them why I paid $5.99 to see 'NO ADS IN THE GAME FOREVER' and I still have to see ads, they said that they have to show ads. So even though it says up there that if you pay $5.99 you will never see ads again, they're going to show you ads. I've asked for my money back. I don't wantto play this game anymore. They had a "one time" opportunity to be honest and they failed. We will see whether they will do the right thing or not...

by Arythl

Alright, this is going to be a doozy.

I have noticed multiple glitches in this game that has been reported from other users, as well as myself.

1. The hint feature worked in the past. It no longer works whatsoever.

2. It does not recognize that the last piece can be flipped. It hits you with “no more moves” when that is not the case.

If it does somehow recognize that it can be flipped, if you touch the flip button again (wanting to flip it to a better fitting position,) it will end your game.

If you look at other reviews, you will find someone complaining about this exact problem. The developer replied, and I quote, “All people are unique and different, so it’s not easy to develop a game that is loved by everybody.” Did the developer even read the complaint? That makes no sense. Either get rid of the function or fix it.

3. There is an ad in the game that is an very fast flashing app icon (iPhone messages in specific) that is not seizure friendly. I feel very dizzy when I see this ad. I contacted customer support about this and they told me to purchase the Remove Ads feature for $5.99. I am very disappointed, come on.

It seems like the developers do not care about the game at all.