Contact Rock Identifier Support
Company Name: Next Vision Limited
About: Simply take a photo (or upload) of a rock and Rock Identifier will tell you all
about it in seconds. Explore your geological surroundings, learn about different
rocks, and engage with the natural world with Rock & Crystal Identifier !
Key
features:
-Easily identify thousands of rocks
-Impressive identification
accuracy
-Beautiful & user-friendly interface
-Save all your favorite geological
observations in the app’s rock col.
Rock Identifier Customer Service 👿🤬😡😠💢😤
Listed below are our top recommendations on how to get in contact with Rock Identifier: Stone ID. We make eduacted guesses on the direct pages on their website to visit to get help with issues/problems like using their site/app, billings, pricing, usage, integrations and other issues. You can try any of the methods below to contact Rock Identifier: Stone ID. Discover which options are the fastest to get your customer service issues resolved..
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation).
Verified email
Contact e-Mail: support@rockidentifier.com
Privacy & Terms:
http://app-service.rockidentifier.com/static/user_agreement.html
http://app-service.rockidentifier.com/static/privacy_policy.html
Read 26 Customer Service Reviews 😭😔💔
I want a refund
I càncelled my subscription deleted the app and two months later you charged my card,that'wrongI want a refund
Because this app can't sustain itself wholly on the functionality that it was based on it has to trick other Americans into pain for a supposed pretrial that was never free it's actually 30 bucks and nobody in the world would even want to think about using this **** **** **** because it doesn't identify anything correctly at all ever. Some would be nice but I'm sure that's going to be about as hard as finding a phone number to get ahold of somebody here thanks a lot
It identified a fake ($19.99) diamond as real! I joined and deleted in 5 mins since didn’t work and it’s charging me for 4 weeks at $5.99/wk. I want a refund now!!
Want to cancel subscription now! I have been trying to successfully remove the app (useless) but haven’t found anyway to complete the task!
I want to cancel my subscription
My credit card used to pay for your service is no longer active. How do I replace the card.
Would like refund. Don’t indentifie rock very well a lot wrong
The app is always frozen, takes a super long time to identify or just shuts down. I’ve tried powering my phone off, offloading the app, deleting & reinstalling the app… I have very limited patience at this point. My renewal is coming up and I’m struggling with the decision to renew or not. I feel like I’ve leaned on this app to teach me a lot of rock identification basics, but now I can’t seem to get it to work. Please advise. Thanks!
Unsubscribe please
Cancelling my subscription 2-17-23 Very complicated. Mis- identifies stones.
Do u know were i could look or ask some one or some company. If anyone knows how i can get my rare raw metals PERFECTLY identified, so i can sell some. And were i can sell rare raw metals ? Not gold or silver, or platinum or pallatium, the other 1000 different types.
I canceled my free trial before it was up and you charge me $29.99. I want my money back.
Unsubscribe please
Cancel my subscriptions.
I got charged for Rick Identifier. I only ordered the 7 day trial. So please return my 29.99 . I deleted the app before my trial term.
We cancelled, you charged us. We would like a refund for what we cancelled.
I’ve removed this app and canceled my subscription nearly a year ago and it’s still saying that I have a active subscription. It’s become an issue and prevented me from being able to download or use my bank card. This has probably been the worst experience I’ve had with an app.
Cancel my subscription Under Jeffery.jack.hill@redacted or Jack.jeffery.hill@redacted both email stop don't charge me don't want app Thank you date 3 / 5/ 65 Thanks
I have had your app deleted for some time now and I canceled my account before I deleted it but I just got a bill for thirty dollars saying I got a years worth subscription today when I didn’t atttt alllll want that and why would I want the subscription if I don’t even have the app on my phone anymore
Having problem with payment
First of all the app is in Spanish and I speak English I can't understand what to do or what it says and why it went over to Spanish and I want it canceled can't use it
Is there a way to talk with someone directly (over the phone)?
Lost me at “Healing crystals”
by Pdmavid
Was really liking this app and the scientific explanations and descriptions of how rocks form, how to identify, etc. Seemed really cool.
Then I stumbled on descriptions of healing crystals/rocks. Wut? For example, obsidian = “Obsidian is considered a protection stone, that shields against negativity with truth-enhancing properties. It is said to bring clarity to the mind, drawing out mental stress and tension that sometimes leads to confusion. You can carry it with you to help ward off negative forces or keep the stone in your home, office, or anyplace you need protective energy.”
Are you kidding? I refuse to support this pseudoscientific nonsense and nobody else should either. Unless a rock/mineral has shown scientific evidence for health properties (like those minerals in many coenzymes and vitamins), we shouldn’t be spreading “healing crystal” nonsense. Very disappointing.
No such thing as a 1 week free trial
by __QueenJo__
It says that the first week is free and after that you can choose your subscription. That is a lie… My card was charged about $23 that I am still waiting to see credited back. It’s now 3 days after that free week has ended and a week +3 days after I made certain that I cancelled everything so I wouldn’t get a subscription fee. If they’re going to be dishonest about not getting charged until after the first week, then give me full access. I’ve already been charged for it. Or credit it back. Otherwise this app is little more then a scam. They will charge you despite saying they won’t and then keep that money even after you cancel everything.
STEALS MONEY. DOESN’T WORK.
by FoofieFado
This app is terrible. It doesn’t identify anything correctly, even those minerals that should present no difficulty at all. If your “rock identifier” can’t tell the difference between malachite and carnelian, you need to go back to the drawing board. The only picture this app correctly identified was of rock crystal (clear quartz) - and that was only the first time. The second time I submitted a photo of the exact same specimen, according to this app it had magically transformed into FREAKING OBSIDIAN.
In addition to being absolutely useless, this app also charged my husband’s card $30 for a year-long subscription, something he didn’t authorize and didn’t want.
I wish I could give zero stars.
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- If you are a Rock Identifier: Stone ID customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using Rock Identifier: Stone ID.
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