Contact Family Farm Adventure Support

I downloaded this game bc of a top review. The maps, mini games, the graphics are all great. What is not is the the energy. You go through it way too quickly and keeps you purchasing gems to get energy to be able to move forward. I don’t mind spending money in games. I do it every once in awhile in many games to help get extra lives or breakthrough a hard level w boosters. But this game could be great if they fix the energy issue I wrote the game support but I was told energy should be hard to obtain bc it’s the main piece of the game. The problem is there are gates in the game the required energy just to open so it could take days just to open one gate. I just went into a map that required 4 gates. You get 1 energy every 90 seconds which is fine and you max out how much you earn base on your level. I am at level 27. After allow my energy to recharge over night I have 75. But then one item will take 40 energy to remove or several small items will take over 50 in one cluster which means I have to wait and let it recharge again to make progress or buy gems to convert to energy. I have done this too many in this game. The balance of this game is off. Try allowing the small gift jugs as bags to include energy instead of things we don’t need. Or getting energy one for every plot we have planted and harvested. It is way to different to earn energy for as fast as it is used without being able to make progress or to open doors.

I will start by saying this game is super cute and does have a lot of potential BUT, I haven’t played this game in a long time because of my work schedule now I am stuck at home because of a car accident and recovering from my injuries so I have lots of time to hang around. I decided to look back in on this game and like I said it is cute and lots of fun but getting energy is painfully slow!!!!!!!!! I also don’t appreciate how we have to use so much energy just to figure out how to get to some areas on the map, for example, to open up the next area you have to figure out which plants and rocks to dig up and this at times we use up all our energy and then we have to wait again for the energy to refill. I guess this is why I quit playing this game a long time ago because you can’t just sit down and play you can only play for a little bit and then you have to wait and wait and wait and wait and wait. I know you have options to buy things but I am out of work for three months while I recover and I really can’t afford to spend money on frivolous little things as I have bills that have to be taken care of first. I guess this is just like any other game at first everything starts out great but once you really get into the game and progress they either expect you to spend money on it or just do a little bit at a time. Overall I would have to say I am disappointed.

This game is really glitchy just like the customer service team. There are many rewards that freeze in the middle of claiming them and you either get a message asking you to force restart or have to force restart because your screen is frozen and when you do that, the reward is not in your account or the option to try and obtain them again is not there. I have reached out to customer service several times and they indicate that the reward was given or in my account and so there is nothing they can do! That is the whole purpose of me reaching out because the items did not make it to my account! There are also rewards I paid for that I did not receive and there are many ads that you do watch that do not give the reward promised! The overall concept of the game is cute but the mishaps will make this game one many uninstall because it is more of a hassle than anything! Also, the amount of time it takes to clear areas and obtain energy is ridiculous if you do not spend money to help. It takes 1:30 to get 1 new energy source and you have a max capacity of 60! You literally have to play this game all day to make some sort of progress! And when you do get the energy the direction you need to go is not clear do you spend more energy just trying to figure out where to go! What a waste!