Contact Klipper | OctoPrint - Obico

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About: Discover the Future of 3D Printing Control and Monitoring with Obico Unleash
the true potential of your 3D printing journey with Obico—an innovative app
that redefines how you connect with your OctoPrint or Klipper 3D printer.
Experience hassle-free remote management, seamless control, and real-time
monitoring, all without the need for complex VPN setups.


 
  2025-02-28

Klip Customer Service 💢

The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Discover which options are the fastest to get your customer service issues resolved.



NOTE: If the links below doesn't work for you, Please go directly to the Homepage of TSD



Verified email ✔✔

E-Mail: support@thespaghettidetective.com

Website: 🌍 Visit Obico Website

Privacy Policy: https://www.thespaghettidetective.com/privacy.html

Developer: The Obico Team








3 Most reported problems 😔💔

4.8 out of 5

Thermal runaway

2023-09-06

by TimTom7469

I installed this plugin and tried using this monitor, I loved the idea and was definitely prepared to get behind them for the service they offer. First print and I got my first ever thermal run away failure. It’s possible I’ve done something wrong but my firmware has not changed my RPI4 has not changed and I have had no issues out of my printer until I installed this plugin. So just make sure you don’t walk away from your printer as this app makes you feel you can do. Wish I could have been a 5 star happy reviewer but I could never trust this company after something like that happens to my printer. No house fires for me.

Warning - you have to pay per hour!

2023-09-13

by Sumowondertoad

Installed and set up only to find out you basically have to pay for every hour you have this watching a print. Payment is not through Apple-that’s why it doesn’t show as an in-app purchase. Kinda crazy they expect people to pay an hourly charge for prints that sometimes take days to complete. I’m sure they’ll respond by explaining how you get a certain amount of hours free or whatever. Look into it before wasting time installing and jumping through all the hoops.

Good app, despite hardware issues

2023-09-20

by IMrJared

My Pi 4 is tucked away in a closet with the 3D printer. Although it never sputters on LAN while at home, it seems to be a different story externally and buffers quite a bit when accessing remotely outside of my house. Any remote access requires good connection, which I think I'm barely out of the range of in my "closet scenario."

I still get email/text alerts immediately, but streaming for more than a few seconds seems to be barely out of reach. It's so close to 5 stars, but I think it could really benefit from some more development with better dynamic resolution / bps to avoid as much buffering. Could we even select what resolution we want easily instead of ONLY offering the dynamic? One star docked.

I was also a beta tester since I've used Spaghetti Detective long before it was Obico. I think it's gotten better and they had Baby Step Z as a feature for awhile, but it disappeared! It worked perfectly for me, but I imagine it was a bit experimental and didn't work for everyone. I'm sad it's gone, but I can understand. No stars docked.

iPad version needs a lot of work. It is basically just a camera in landscape mode and you can't click anything. I have a landscape keyboard case, so this is pretty frustrating. One star docked.


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