Contact MeChat Support

by Rhysingashes

I removed my previous 3 star, mostly positive review because this game is trash and anything good that I had to say about it at one time does not reflect how I feel about it now. It's FULL of bugs that should not exist when you are charging people for a game; yes, you don't HAVE to buy gems but in offering a paid option, you should have a game that people feel comfortable putting money into. Not sure what that money is being used for because it clearly isn't going into improving anything. On one phone, I have a game going that I got really into and had tons of matches but for over a week, whenever I open the app, it stays on the title screen for a few seconds before crashing. I contacted support and they did nothing besides tell me to try to launch it with the internet turned off on my phone (didn't work), which is not helpful because not everyone has a data plan/unlimited data and the game should work no matter how you're attempting to run it. After the update that was supposed to have "many improvements and bug fixes," the app still continuously crashes. On a second phone, I have another game going that I use to farm gems to unlock pictures (because they are RIDICULOUSLY overpriced) and after updating the game on that phone, surprisingly it runs but before the update I had 1,512 gems and after the update, I somehow only have 67 gems now when I hadn't even opened the game before updating it. This game is an absolute joke and I'm done with it.

by Spring:)

I actually really enjoy this game BUT… I recently redownloaded it. The reason I deleted it in the first place was because I had incomplete stories that seemed like they were never going to get updated. So I deleted it. Then I downloaded it again because I remember enjoying the game but this game needs major improvements. 1) the same storylines are still not complete and it has been at least 4-6 months by now. 2) The grammar seriously does need to be improved. It truly takes you out of the experience when there are some grammar and spelling mistakes that you can’t even guess what the intended sentence is suppose to be referring to. I understand English isn’t easy but in a game where it is HEAVILY text and story based + you have some kind of payment system, this should not be a probably at all. 3) I noticed there are 2-3 characters who have almost the exact same storyline, scenes, etc. I have on character and their story was exactly to the T the same as a character I had previously played until their storyline paused.

This game is obviously well-liked and enjoyable but I don’t feel confident in spending any money for more gems for anything because a) 36 gems per photo? And b) there are too many bugs and issues that have been around for months that I think have never got addressed. I hope that they are able to fix these issues but for now, I wouldn’t fully invest in this game until these issues are addressed and handled which is unfortunate.

by 2Dragonfly

I really enjoyed this game when I first started playing. It’s interesting and just fun to play. However, I just feel the conversations and pictures require too many gems. The prices to buy gems wouldn’t be so bad if items in the game didn’t did take so many of them. Lower the gem requirements in the story to satisfy your customers. You would still make as much if not more money because you would draw more players and keep the ones that you already have.
Another issue, every character that I have chosen (7) is now off line. I thought at first that the story lines were just incomplete, but it’s every character. I have been waiting for well over three weeks for my first characters to come back. The longer the wait time, the more frustrated I get because I am forgetting the story. There’s should be stories that are completed. I would guess that you are losing customers due to this as well. Get the stories completed to keep your customers and attract new people.
It would also be nice that when you swipe a character and you’re not “chosen” that eventually, if you keep trying, they accept you. I know that’s not how it is in the real world, but hey this is a game, right? If I’m paying, I should be getting what I want.
Again, I like the game, but I’m not sure how long I can afford to keep playing, and having to wait to finish a story line, is frustrating.