Contact Kleo Support

by Jazmynadelle

The app seems to be back up, but I still can’t get passed the free lessons, I finished 58% of the lessons before the app went down. when it didn’t come back up for a little while I canceled my membership to wait until everything was worked out but now that it’s back up, it will only allow me to do the free lessons and when I try to hit unlock everything it doesn’t do anything. When I try to hit restore, it says that it can’t find a subscription, please fix this so we can use the app. It would be nice to at least get a month free after what we’ve been through because I still had my payment come out and couldn’t use the app for at least 3 weeks before I finally canceled it. It’s a shame there’s been so many problems with it because it’s The best language app on the App Store by far. I will come back and fix my star rating once you people have fixed the app but for now I can only give one star because I can’t even use it.

by PrsPlyr

I really like the concept of this app, but the voice recognition is so frustrating. There are so many times that I know that I’m saying a word correctly, but it won’t recognize it.

I started using a different app before trying this one out, so I had a head start on Spanish language studies. Through level 3, I know at least 75% of the words that they are teaching (but don’t mind the reinforcement), but with that there are plenty of words that I know how to say correctly and I get counted off for some of these words it doesn’t properly recognize. We’re talking about some really easy words too… like fácil… not a difficult word to say (pun intended), but the app won’t take my pronunciation.

I really like the concept of the app but I think there are some technical issues that need to be fixed. Those really frustrate me. The other issue is that the app seems like it will not take you very far should you want to achieve a higher level. My goal is to be at least a B2 level speaker, but from what I can estimate based on how much I have left to go, this may take me up to A2 level, but not go beyond it. I’m about 35% of the way through and it’s introduced 250 words. I know about 1,200 words from a different app and I’m not nearly finished with their A1 level.

by Samthemanurai

I feel bad leaving three stars since this would be excellent for someone just starting to learn. I’m currently at a B2 level in Spanish and wanted an AI solution to practice speaking at home without having to pay a tutor or having to go to a language exchange, but I’m a bit too advanced for this app as it stands now (even though I still need a lot more practice!) I wish I could have known what the basic curriculum was before signing up for a paid subscription. Bottom line—if you’re just starting out, this is a great option with excellent speech recognition. If you’re more intermediate or advanced it looks like you’re best bet is still to talk with a live person.