Contact Duet Air Support
Company Name: Duet, Inc.
About: #1 best-selling iPad app in US, Japan, UK, Germany, and 17 other
countries!
Duet turns your iPad or iPhone into the most advanced Remote Desktop
or extra display for your Mac & PC. Developed by a team of ex-Apple engineers,
Duet offers unparalleled performance and display quality - all with zero lag.
Duet Air Customer Service 💢
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Discover which options are the fastest to get your customer service issues resolved.
NOTE: If the links below doesn't work for you, Please go directly to the Homepage of Duet, Inc.
Verified email ✔✔
E-Mail: [email protected]
Website: 🌍 Visit Duet Display Website
Privacy Policy: https://updates.duetdisplay.com/eula
Developer: Duet, Inc.
Privacy & Terms:
Can I trust Duet Air app?
Protect your data and wallet. We investigate the developer's website (Duetdisplay.com), verify they're legit, and uncover hidden scams or complaints.
3 Most reported problems 😔💔
Wanted to give it a try but nope
by RHChan84
You go through the process and sign up but that’s about as far as you go. You need to choose a subscription service before doing anything else. There are a few others I decided to try out first and actually worked so I paid for that instead.
EDIT to developer’s response-at least make it free to try out. None of that subscription or subscription for 7 days. You literally download it, download and install on your computer and then you can’t do anything else except choose a subscription. There are no free features except taking up space on your phone. Don’t make it seem like you are giving users any functions. No functions at all until you subscribe. Waste of time and a lost sale from me.
Misleading
by Lalopiloto13
I actually found this on my Mac. I downloaded and installed it on there, no problem. It asked me to create an account. Sure thing. Then I realize that I have to install the app on my iPad. No problem. I download and install it, I’m asked to sign in and low and behold...there it is, the prompt to select what kind of subscription service I’d like. Instead of having people download, create an account and go through all the loops, it would be helpful if they were up front and mentioned this is a subscription service only. What a waste of time. Everyone wants a piece of the “subscription pie”. Not to mention that newer iPads can already extend their desktop natively from macOS. What a rip off.
Look elsewhere for a second monitor solution
by IDisappointed2021
Before purchasing, I reached out to the developers to confirm this app would work with my device, a ~7year old iPad.
I followed all the instructions and used the Apple certified cable, and while there was some friction at times, it largely worked (March 2021). Fast forward 2 months, with my exact same setup, I couldn’t get the thing to connect. I paid for the $20 duet air, not knowing what the difference was at the time (can connect via WiFi, not just with cable), and no matter what I did, with a cable or WiFi, I couldn’t connect.
So at this point I reached out to customer service, and if you’re like me and trying to use a second monitor to work remotely, then you’ll understand responding a day or two later just doesn’t cut it.
Without going too much further, iTunes wouldn’t help in this instance either.
Looking back, I wished I never paid $20 for this and would recommend you stay away and look for non-apple/iTunes solutions.
Have a Problem with Duet Air - Remote Desktop? Report Issue
Why should I report an Issue with Duet Air - Remote Desktop?
- Pulling issues faced by users like you is a good way to draw attention of Duet Air - Remote Desktop to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
- We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
- If you are a Duet Air - Remote Desktop customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using Duet Air - Remote Desktop.
