Contact Glass — Photography Community

Contact Glass Photography Community Support


Company Name:

About: Glass is your home for photography. Available on iPhone, iPad, and the Web,
Glass is a photo sharing app and community.


 
  2025-02-15

Glass Photography Community Customer Service 💢

The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Discover which options are the fastest to get your customer service issues resolved.



NOTE: If the links below doesn't work for you, Please go directly to the Homepage of Glass Labs Inc.



Verified email ✔✔

E-Mail: help+android@500px.com

Website: 🌍 Visit 500px Website

Privacy Policy: http://500px.com/privacy

Developer: 500px




Privacy & Terms:

https://glass.photo/terms






3 Most reported problems 😔💔

4.6 out of 5

Not sure I’ll renew my subscription

2022-10-01

by Roger_S

Where to begin… 1. It’s a walled garden. No one outside of the Glass community can see your work. 2. Everything is done via the iPhone app. There’s no web alternative that might bring extra and much needed functionality like direct upload of photos from your computer. 3. Uploads within Glass don’t work. Save your images to your iCloud Drive on your computer. Open the Files app, select an image, hit the Share icon, select the Glass app and watch it go through the motions of uploading the image to Glass. Fire up Glass and, you guessed it, nothing uploaded. Not sure what the point of an image sharing service is when you can’t share images. Glass is a great concept poorly executed and rushed to market. I hope they get their act together. We need this alternative to Instagram, etc. but it’s got to work. Glass can’t even handle the basics.

iPad app please. Design is okay.

2022-10-08

by Kazammm

This app is supposed to be photographer first, but it locks an excellent iPad app, or a Mac app, which is where most of us processor photos. Would love to see for support for this in the future. Not sure if I’ll go past the free trial to be honest.

Also, design is okay. The two gestures on photos, pulling a photo to the right or the left, aren’t ideal. One just takes you to what would happen if you press the photo, seems pointless. And the other is for reporting a photo, which should really be tucked away behind some … menu. But instead is front and center.

Wasted Potential So Far

2024-05-05

by ClassicRKR

If the curators don’t follow you, you may as not well bother - there’s a lot of evidence that there’s an “in” group - if you’re not in that “in” group, or if you don’t immediately cater to their specific tastes (and I believe there are only like, 2 curators so tons of room for bias for sure), then you’ll basically get no discovery. Very difficult to find other people you like as well, that goes both ways.

I’m not a big fan of algorithms, but relying on such a small team of curators who seem to have conflicts of interest isn’t a great solution, either. And if you don’t post often, good luck getting seen by a larger group of people because the timeline feed is a slog to go through. If you want an audience, you have to be as addicted to this app as you would with Instagram.


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Why should I report an Issue with Glass — Photography Community?

  1. Pulling issues faced by users like you is a good way to draw attention of Glass — Photography Community to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
  2. We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
  4. If you are a Glass — Photography Community customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using Glass — Photography Community.


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