Contact Wings of Heroes Support

by Crestronprgm

Actual gameplay isn’t too bad, but if you really get into it, they will constantly alter the end goal. They have repeatedly changed the systems and processes in place for obtaining new items. Scoring and gameplay rewards are a joke. There are now 5 different forms of “currency” used and you will never have enough of what you need. You collect blueprints to obtain a plane, plane parts to enable upgrades, but after to you have enough parts you still need to buy the parts with silver. Then there are tokens for the higher level upgrades, but those also require the corresponding parts. It’s all a scheme to always leave you short. Finally, there’s gold used to open crates or obtain other types of items. But today, they raised the prices on crates x5. So the gold I’ve collected and bought (with real money) just lost 80% of its purchasing power. That’s theft. Before spending $ on game gold, I weigh “what does this get me in the game?… what value do I place on it?…” When I decided to drop real money, I didn’t anticipate my $20 to now acquire the same amount of things as $4 would previously.

by NicLSelchert

I loved the game. Played it all the time. One day I open the app and all my info is gone and it created a new account for me. I contacted customer service 2.5 months ago and they don’t respond for up to a couple days and none of them really care to find my old account. Wouldn’t be a big deal if I hadn’t spent hundreds of dollars over a year in the game (which is not typical for me, I just really like the game). After dealing with customer service for 2.5 months they finally just told me to contact Apple for a refund because they aren’t willing to dig in and find my account or even credit my new account with the $500 in purchases I had made. I sent them my receipts of purchases which have dates and transaction numbers tied to them. Absolutely terrible customer service.

by JWBrown

Let me be clear, I like the gameplay in this game. It’s fun. But there are two fatal flaws that have me deleting the game in frustration. First, I get login errors during startup - these can be canceled for a while, but after about a week on average the game just stalls on startup (during login) and you cannot proceed. The only remedy seems to be to delete and reinstall the game. After about 50 reinstalls, I’m done. Sent messages to the devs, and they’re telling me me to try a different internet connection - no questions about connection type, speed, error message, error log files, OS version, &c, anything they could use to diagnose a problem, and so I have to conclude that they have no interest or intention of diagnosing or fixing the problem. Secondly, every time they update the game, they make it harder and harder to progress in the game. New planes or plane upgrades that used to take hours or days are now entirely out of reach. To progress, you have to play their special events, watch for specials, or pay outrageous amounts of actual money. I’m willing ( and have) thrown a few bucks their way, but costs for a single plane, in its completely basic non-upgraded and so useless state, of almost $100? For a game on your phone? If you want anything new you have to stop playing the game and start gaming the play. No thanks.