Contact Coach USA Support

Terriblest transit experience I’ve ever had! This company should educate their employees and hire people who have better App development skills. I was at the New York Port Authority Bus Terminal and wanted to go to Newark airport. The driver told us that he only accept cash or E-ticket, we don’t have cash so we downloaded the app. But Newark Liberty International Airport is not even on the destination list, and there are 15 of ‘Port Authority Bus Terminal’ on the list, and the driver told us, “I can’t read, I don’t know” and he refused to tell us how to buy E ticket. In addition to that, there was one lady behind us, asked the driver if she can go to ATM real quick which is literally next to the bus Terminal, and the driver said:”we’ll be at airport by the time you back” which is really mean and rude!

This app is a great idea in theory but if the “computer” (yes that is all customer support will say) decides there is an issue with your account it blocks you from using it. No rhyme or reason, no steps to diagnose the problem & correct it just won’t let you use the app. Worse is it doesn’t tell you you’ve been selected by the “computer” to mot be allowed access to the app so they waste your time. It is absurd. Been huge supporters of commuting on public transportation for 30 years. We have never had an issue on any other app. Really disgusting with Coach USA

Seriously bad. Extremely buggy. Takes 45 minutes to properly book a ticket. Can’t add my card so every time I book a ticket I have to manually put down my cc info, no apple pay option. Multiple times I’ve tried to book a ticket and it only gets to the “see schedule” option then gives me a load screen. Right now I can’t get into my tickets and I need to take the bus tomorrow. Get a regular ticket.