Contact Support
Company Name: US Customs and Border Protection
About: Effective Feb. 1, 2022, the U.
Customer Service 💢
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Discover which options are the fastest to get your customer service issues resolved.
NOTE: If the links below doesn't work for you, Please go directly to the Homepage of US Customs and Border Protection
Privacy & Terms:
https://www.cbp.gov/travel/us-citizens/mobile-passport-control
4 Most reported problems 😔💔
MPC app seemed legit then asked for CC # for a no charge then got a notification of $39.99 charge on an unknown account so it was a scam, at least for me
Currently Useless
by ImagingInsider
The app allows you to fill in data. But once arriving at designated airport there wrre multiple errors preventing submission whether on cellular or wifi. Error message sstated to contact an agent. Once in front of a Custom agent the problem was explained to which he replied that he didn't need the app for processing. Without being able to use this the whole thing from beginning to end took only 2 minutes to clear customs. This app is currently junk. Perhaps updates will help
Disappointed
by Sportydorty
I spent a lot of time and energy downloading this app, reading all the instructions, taking pictures, uploading the documents and entering info in order to save time at the airport only to find out when going through US Customs that they are not accepting the mobile app at this time. There were no notifications or messages informing me about that through the app. Feels like a waste of my time. I wish I would have been notified beforehand.
Cannot fill out ahead of time
by Hawkhead978
What a hassle to have to wait until you land to fill everything out. What’s the point. When you travel 22 hours from Asia (including stops), you’re exhausted! Last thing I want to be doing is filling out paperwork on a 7-inch screen! Why can’t it be filled out a day before? Why within 4 hours? What a pain.
Have a Problem with Mobile Passport Control? Report Issue
Why should I report an Issue with Mobile Passport Control?
- Pulling issues faced by users like you is a good way to draw attention of Mobile Passport Control to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
- We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
- If you are a Mobile Passport Control customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using Mobile Passport Control.
