Contact Dragonscapes Adventure Support

by Jackie Schmidt

This game has a lot of problems. First of all, it cost a lot of money to play the game. If you want to complete all the tasks on one island, you will watch ads till your eyes go cross side. You will do everything you can to make energy that you can use to clear your path and you still won’t have enough energy when I do everything I can to earn my free energy. It still cost $60 to finish an island in the five days you have. The second problem that this game has is that it asks for things like truffle chips and all of the truffle trees that you need to get the truffles to make the truffle chips with our head of you in the game so you have to go to your little factory that can grow a truffle tree that cost 300 coins from the game plus energy to chop it down. It also does not provide enough or rocks, nor does it provide enough honey trees, which really slows your progress down. I enjoy the storyline, but they’ve got if you’ve got to fix the problem of being able to play the game it’s just not fun when you have to sit around and wait for three hours to grow enough truffles to make the truffle bags that you need.

by Crissy798

I played for almost a year and on multiple occasions I noticed I did not receive the rewards for clearing certain items. It happened again and I decided to contact their customer service, as it had taken a lot of energy to be able to clear the obstacles. They asked for screenshots and had lots of hoops to jump through. They claimed to have checked the log, which showed that I would have items and then the balance would drop at the next activity. I have read of many other users that this has happened to them as well! They told me that maybe I just forgot that I had spent them, which is why they were gone. I deleted my app and requested to have my account deleted as well. I understand sometimes a game glitches, but the tone with which they responded to me at each step of communication, and their refusal to accept that an issue that was not user error could be the problem let me know that I don’t need to waste any more of my time or energy on this game. Please know that this game takes a lot of time and it is frustrating to patiently gather energy to complete each mission, only to have to do it 3-4 times.

by MommaMia7700

Once again updating my review because I’ve sent numerous messages to the help desk to receive the same blanket messages back. Obviously they don’t care that players who’ve played for several years are still having problems. They want screenshots of my info screen but I can’t keep the game open and loading most times. This is ridiculous. I’ve done everything I’ve been suggested to do by the help people but no help. Come on. Get it fixed already.

Updating my review to say that this newest update has made the game even more unstable. If I open the game it crashes. If I’m lucky I get a full minute of the game but yet I know your company won’t give me the credits for these time limited bonus side events. Fix this! Until the last several weeks of forced closures every time I’m trying to play anything on the game. I can’t participate in the timed events for long because I’m kicked off the game. Everything is up to date on my end and I’ve been in touch with customer service but that’s more of a joke than getting a solution. Please fix. I’ve enjoyed this game for several years and it’s one of the only ones I’ve kept when changing devices.