Contact Tactacam REVEAL Support

hello im having a moisture problem with one of my reveals and was the one i bougth 3 to 4 months ago . what can be done about it . the camara has so much moisture on the lens that i cant see what walks in font of it

Please you please check for my order .. it’s the $199.00 camera

the camera wont link up to Verizon i bought two cameras and one won't work i think it is the sim card i would like to try a new card please Rory Opp 355 Olmstead st Hannaford ND 58448 cell 701 650 2062 opp43@redacted

I have been trying to contact Tactacam for several weeks now and nothing.. I cannot get a hold of anyone, anywhere. They have no problem taking my money, but when I need support, no one is there. Did I just get rippedoff?

Customer service is a joke . Been waiting for weeks with no response.

won't let me log in to account

I purchased a TACTACAM Reveal in early November 2021. The camera worked perfectly with the exception that water leaked into the camera when it rained. At first my photos came back cloudy and after a time cleared up. However repeated rainy days caused the camera to take in too much water and the cameras eventually stopped working.

I have Tactacam Reveal cameras & have a billing issue to sort out. Can not get Tactacam support or customer service & have been trying for 8 days straight now. They don't answer the multiple emails sent, the zendesk email requests & of course phone calls. Spent hours waiting in a silent hold for someone to answer. Just to annoy a person even more they constantly bombard your email with products they want to sell to you! They should be reported to the Better Business Bureau for their poor or non-existent customer service.

I canceled my service with tactacam, they debited my account for the annual payment of 55.00. After trying to reach them for multiple times and listening to Ed and the birds singing, water gurgling hours, finally reached someone who told me I would receive my refund. That was November 10, today is December 7, still no refund. Sorriest company I have ever had to do business with.

Can not get anyone on the line. It won’t let me make an account and the number to call keeps hanging up on me. This is not promising be my first Reveal camera. I’m thinking of returning it back to Bass Pro and going with another brand. Please let me know something soon.

Tactacam Emily…thank you so much for the canned response!! This is the only response I’ve gotten in a week trying to set up a new camera & no one could take a moment to make a personal phone call!!! I don’t care about your higher than normal call volume! Taking over a week to get a response is unacceptable. Your company may have the best camera on the market but I assure you when the word gets out about your customer service your sales will plummet! Your CEO’s greed for sales & not staffing up for customer service will catch up.

Would like to change my plan but have been put on hold for several hours for several days. The cameras have worked well but every time I have to have customer assistance it takes a act of congress to get it done. They never respond to emails also.

I have been talking to a Tactacam Support since October 25, 2021 and they are not professionals. And now they want me to send them my credit card details before they send me a replacement??? Is it not they should send me a new unit and and email me a return address for the old one?

Can’t get in touch with anyone at company having problems with billing I had a new credit card issued tried to register it for payment they keep trying to bill the old one this has been going on for over a week now they shut my account down I’ve emailed them but to no avail I’m trying to Facebook them now but still no answer I’ve got 3 cameras and about to go and get get stealth cameras at least I can contact a person

I have new reveal camera that will not send pictures to my phone unless I’m close to camera. Ed has reset camera several times but no results. Need to talk to a live person. Not happy with new camera right now!

Im not getting my pictures from the app it says i dont have an active acount but i do and have payed it was working fine up untill a couple days ago

My camera takes a picture and sends it in setup mode but when turned to On it won't take or send pictures. Ive sent 3 emails to tactacam and followed that stupid Ed and no results. no-one will return my email or contact me

I got the reveal camera for Christmas last year from my kids.I set it up last week and did a update and it will not get a signal.

Trying to activate 2nd camera it will not activate. I have sent 2 emails and called twice on hold for over an hour no one answers

The problem is "SUPPORT" will not answer my email's. I have sent 3 emails and no response. The website states someone will contact me within 24 hrs after submission, It's been a damn week and nothing for the 3 emails.. All I get is that automated "ED" when I call... REVEAL will not take the update!!! I have 3 cameras. 2 of them worked perfect with the update and 1 will not accept it..

I’ve sent multiple emails now on hold for an hour and still no help! You took my money and my account says Not Active and no one is there to assist!!!!

I have 3 of the reveal cameras all worked fine and had service this past hunting season, after the season i has deactivated all three and about 2 months ago I had reactivated wont and had no issues got service within a couple seconds of turning it on but yesterday I had reactivated the other 2 and they will not connect and get a signal. I tried multiple times and setup locations with the same results NO SIGNAL. So can you please help me resolve the problem so I can get signal to them and begin receiving pictures to my phone. Thanks

When I open the tactacam reveal app it tells me to log in so when I do it tells me Incorrect username or password. I changed the password just in case I didn't remember but still the same problem. Never had an issue until today.

My camera will not find signal. It had it when I originally set it up. The batteries died and now it won’t find signal. I’ve tried it in several locations and still nothing

Reveal stopped sending pics…4/15 and support has been absent! No return emails! New X is working sparingly! Not happy with Tactacam as they have no troubles taking my monthly fee!

can not reset password - camera will not connect - signal is good and will not let me access my account. been working fine since i bought it Mat 8th.

Reactivated four cameras and all get no signal. I paid for all the cams. Please help

Will not let me log in keeps saying invalid e mail

Not able to contact you folks by telephone (Land Line) My camera fell over while set up into some weeds last week. Wind was blowing and camera took several hundred pictures. How do I delete them from my phone? Is there a number I can use to contact a real person?

Both of my cameras stopped working on same day (day payment for cell service was due/paid). This happened once before so I went to unlimited service. Customer support says it is my cellular provider but app says I have excellent signal. Customer support then said I had to go to camera to fix- hard since they are 3 hours away. Then after posting bad review, my camera worked for one day. Surely there must be a way to trouble shoot/fix this without me being on site.

I can not log in and when I try to change password it is saying my email is invalid

Trigger speed is to fast on camera. Takes pic before animal gets in the frame. I tried walking in front of it and it does same thing. If I run by it I will be in the pic. I’ve lowered sensitivity to medium but it didn’t help. I’ve watched deer walk by it on the trail and it misses them. Camera is about 20 feet from trail but distance doesn’t seem to matter

My brand new tactacam reveal wont connect to cell signal. It keeps searching but always says no signal. I drove all over the county and it still says no signal. And yes I followed the directions. The antenna is connected. Batteries are installed correctly and brand new 16 GB sdcard. What do I do. Also I bought a unlimited plan.

Will not let me login..doesn't allow me to reset password..please help!

I having issue gettin signal what do I do I new camera