Contact Sonar Support

by You Know Who This Is 🙃

I’ve had the app for 6 months now and I have a love-hate relationship with Sonar. I love the concept, I’ve never been a prominent member of the gaming community or other apps like this, but I immediately felt at home. I loved expressing my creativity in building servers, and I was able to make many friends through this app. However… the community as a whole is very toxic. Bullying and harassment are extremely common, even amongst the users considered “role models”, such as the discord team or the new Valid badge holders. There is extreme bias in who gets punished for violating Sonar’s strict, “zero-tolerance” guidelines. While new, smaller and lesser known users may get banned immediately for small infractions, users that are affiliated with the right people can bully, harass, and mock other users on a regular basis with no action taken against them. I don’t believe this community is healthy within an app marketed towards younger users. I suggest there be limitations set on how much influence certain users have on the moderation team’s decision to correct the inappropriate and extreme behaviors. I believe the discord should be kept separate from the app itself, meaning the discord mods should have no power or influence within Sonar and are only there to oversee the discord server. If that cannot be done, I do not recommend this app for younger users. It is very damaging.

by IPh0n311

Idk why but i got banned for no reason. The game is fun but when you get banned they don’t give you any notice and they also don’t tell you why you got banned. I messaged their support account on twitter and they just said i was banned. I asked if there was any way to see the cause of the ban and they still haven’t answered me. You can get banned when literally anyone reports you, there doesn’t even have to be a reason, just if enough people report you for no reason then you will get banned (according to other reviews). In my opinion the ban system needs to be improved and the moderators need to be more professional. I don’t recall doing anything that could even gotten me banned, so it would nice if the game developers actually did something to fix this and somehow came up with a way to unban innocent people who got banned.

by Sonar Is A Joke

Let me tell you why… I was playing around for a day on here already made some friends and was overall having a really good time. Until I had figured out on my own that I was banned from the app for no reason… They don’t even let you know your banned the app just stops working, I had to find out from Reddit. There is no way to submit a rebuttal. My guess for the ban is people have public servers but the don’t want the public joining for some reason so as soon as you join the ban you from that server. Literally makes no sense, it happened like 10 times and I’m almost positive that’s why I can’t even use this app anymore. I tried to email the company to the email they left in someone else’s comment for the same thing and no response in 5 days. Clearly they don’t care about the people that use there app.