Contact New York Support
Company Name: IDEMIA Group
About: In today's connected world, Mobile ID offers a private, secure, contactless way
to verify identity, either at home or on-the-go. Everything is on your phone –
now your ID is, too!
Intuitive, easy-to-use and highly convenient, New York
Mobile ID can be used anywhere it’s accepted, in any context a physical ID
would be used – with enhanced privacy features.
New York Customer Service 💢
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Discover which options are the fastest to get your customer service issues resolved.
NOTE: If the links below doesn't work for you, Please go directly to the Homepage of IDEMIA Group
Verified email ✔✔
E-Mail: [email protected]
Website: 🌍 Visit New York Website
Privacy Policy: https://na.idemia.com/mid/user-privacy/
Developer: Idemia R&D
Privacy & Terms:
Can I trust New York app?
Protect your data and wallet. We investigate the developer's website (Dmv.ny.gov), verify they're legit, and uncover hidden scams or complaints.
3 Most reported problems 😔💔
Garbage app. What else can you expect from NY state?
by Stormbytes
Bloated, boxy, confusing and non user-friendly app, this APP WILL SUDDENLY STOP WORKING and demand that you “update the app” without any warning! Also, it now requires you to allow it access to Bluetooth or it will give you an error. In short, this app is junk. The implementation is horrible. Had Apple done this through Apple Wallet it would have likely been seamless and functional. Will continue to carry my physical DL card. Anything NY state undertakes is ALWAYS an over budget FAILURE and this app does not disappoint!
Can’t complete registration
by Rich D68
I have made several attempts to add my license over three different days. The app works fine until it is time to scan the back of the license. The scanning never completes. There is no actual error message, the app just pauses for a minute with my phone hovering over the license, then I get a message to flip the id over. Registration of my license never finishes.
Poorly designed app
by Insured5333
App has a ton of flaws including timing out constantly and was confusing to use upon initial setup during the self portrait phase of setup. It also does not integrate with Apple Wallet. The app only seems to convert a physical ID and break it down into datasets. I do believe Digital ID”s are needed but this app seems to need a lot of work if its primary function is to create a digital id from a physical id that can be stored in Apple Walle and presented when needed.
Have a Problem with New York Mobile ID? Report Issue
Why should I report an Issue with New York Mobile ID?
- Pulling issues faced by users like you is a good way to draw attention of New York Mobile ID to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
- We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
- If you are a New York Mobile ID customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using New York Mobile ID.
