Contact Free2move Support

UPDATE: Some how they’ve made a horrible app more horrible. Now I’m encountering some bug where when I click a car to reserve it momentarily selects it then resets to show the whole map of all the cars, never letting me reserve it. I’ve tried everything-logging out and back in again, deleting and reinstalling to no avail. This app is the worst—slow, buggy, and unreliable. I’ve tried to come to terms with it. I really have. But it is not a useful app. The app has fewer features and a less intuitive interface than a year or so ago before they did their big app redesign. Try viewing a list of your previous charges. All you’ll get is a list of giant photos of a car/SUV and you have to open each of them separately to see the cost and time. Why not have a list with times and costs? The cars all look the same; I don’t need photos of them. The invoices don’t show total trip time. They include non-billable minutes for the reservation which is a useless number for checking accuracy. Also there’s no timer showing how long I’ve had a car rental anymore, which was a useful feature. Last, God help you if you have any problems because when you call they won’t be able to do anything. They will just tell you they’ll refer it to the billing or tech departments who will get back to you in 24 hours. Plot spoiler: they won’t. Can we go back to the old app and get some phone support where they can actually help with issues?

Ive been a VERY frequent F2M user since it’s inception, at least 2 years now. I honestly can’t stand F2M anymore, but all their competition in the DC area has gone out of business. The app overhaul they completed a few months ago, resulting in this app, has left us with a slightly better LOOKING app (debatable), at the cost of functionality. It’s now significantly slower in all regards, whether it’s booking/unlocking a car or simply navigating the app. It feels incredibly unstable. They also took away the option to see how much time you’re running up during an active reservation, which is infuriating. Nearly every time I unlock a car I have to quit and re-open the app at least 3 times as it can never register that I’m standing directly next to the car and gives me an error that I’m standing too far away. And now, this morning I just received a $100 charge to my credit card for absolutely no reason. I’m sure they’ll resolve it but this should not happen to begin with. They’re not a new company. They’ve been operating for years now. I just hate free2move. I wish there were another option in DC.

First of all, the terms and conditions that are agreed to inside the app are DRASTICALLY different than the terms and conditions on their website. After the situation that I went through I was repeatedly told that certain rules where in the terms that I simply could not find, I was then emailed a document that had 6 more pages than the one I agreed to, and was told that was the binding contract. I used a vehicle to travel to and from work, but after my 5 hour shift of standing in my feet, I came back to a vehicle that had been locked with my belongings in them. I called customer service, and was on hold for a while, even after explaining that I needed a quick resolution since my phone was on 4 percent. They unlocked the vehicle for me, but refuse to restart my trip, saying I had to rent a different vehicle, at a higher rate. By the time I made it to a different car. My phone had died. 2 hours and 5.2 miles later, I’m writing this review with my freezing cold fingers. Worse experience ever. Just use turbo, Getaround, or enterprise.