Contact ECHO Support

by CharlieH66

I installed this on Wednesday so that I could get my heart rate up onto my new Echelon X5s stationary bike from my iwatch. I used it two days but didn’t work great and kept dropping my heart rate from the bike screen, so I uninstalled the next day on Thursday. A few minutes later I saw that all my red circle from Wednesday & Thursday were gone!!!! I had enough time to still close it on Thursday by doing more exercises but Wednesday was gone and it ended my 1295 day streak (3 1/2 years) even thought it still shows my two exercises on Wednesday which add up to more than enough to close the red ring and it still shows the longest streak badge I earned that day, but the red is gone and on Thursday it said my streak is 1 day and today after I closed my red circle it says my streak is 2 day, so don’t use this app if you have a long streak and that matters to you because I used that 3 1/2 year many many time to keep exercising every day to keep the steak going and now this company has stolen that from me!!! Yes I have talked with apple technology, got a ticket and they called me and I told them what happened and they could only say sorry nothing we can do.

by AlphaGram

Tried Echo today. While it does transmit my heart rate to my Concept2 PM5 monitor, it also takes control of my Apple Watch, closes the rower complication, and mirrors the HR shown on the monitor. This is redundant and useless as I want to see my time rowing on the rower workout, not a replica of what I can see on the monitor. Just glad that I found this glitch when I checked after rowing for ten minutes. Shut down Echo then deleted it after my workout. Another rower who purchased the app has reported that it initially tracked his heart rate for longer than 20 minutes but now has an update requiring another payment or it will stop tracking at 20 minutes. He has withhdrawn his recommendation posted at the Concept2 erg forum, and rightfully so.

by Sahm3

I was so excited to try this app and for the first 2 weeks (before I upgraded the app) it worked great. I paid the $15 and for the next 6 weeks or so, it worked great. Then one day, it just wouldn’t connect. I tried troubleshooting everything and still no luck. It’s super frustrating because it shows that it’s connected on the bike screen, but my watch and phone show a “Waiting to Connect” message. I get the Heart Rate box on my screen, but it shows no number because the watch and phone aren’t connected. I don’t think it’s a Bluetooth issue on my bike because my AirPods connect just fine.
I can’t figure out why it suddenly stopped and now I’m back to looking for another Bluetooth enabled heart monitor. I loved this one because there weren’t any extra devices I needed.