Contact Hard Rock Blackjack Casino Support

by MDMD1979

Believe the bad reviews because this app is so rigged that it’s downright boring and frustrating. They claim they use RNG but it’s simply not possible because the dealer wins almost every hand and it is all preprogrammed. When you win a hand it’s because they let you. The odds are absolutely nothing like playing in a casino and even there the house always has an edge but not to this extent. It’s honestly horrible. Like other reviewers I also had damage to my iPad after installing this app. If you google the developers you will see countless bad reviews online because they have somehow managed to get away with scamming people for several years now. The good reviews on here have to be fake because what they are saying simply is not true. I wish I had listened to the countless horrible reviews on here before getting a headache over this rigged app and yes it is rigged despite their fake RNG claims. Find another game!!!

by HugeFatty

Customer service is a joke. The algorithm for their tournament selector autopopulates to $100M after a loss so if you try to select a tourney right after, thinking it will be the same tournament level, it is not. Lost $100m in chips (this is the cost of their most expensive hold em tourney) reached out to customer service, was informed they can only do this once and I need to be more alert when selecting the game amount. It is a shady business plan that the algorithm works in their favor to catch unsuspecting users and forces them to purchase additional chips. Customer service is bad and unhelpful but from a business perspective if you are tricking your customers into this and then forcing them to buy chips with actual money it leads to an increase in the bottom line. Good work Hard Rock!

by Iylavette

I’m going to say is that I’ve been playing this game for over a year I buy my coins I don’t mind losing them in a timely fashion but to lose $70 million in under 20 minutes is ridiculous because it’s not cheap to buy or acquire 70 million coins and if you buy lottery tickets, you’ll never get anywhere close to the amount they tell you you can win at the max. You will never get anywhere near it they rob you and they don’t waste any time denying giving you anything back for your complaint other than I am sorry and that’s kind of pathetic. I used to enjoy this game not so much now that I’ve realized I’ve spent hundreds of dollars again in which I don’t mind but at least I’d like to have it for longer than 20 minutes.