Contact Reface Support

by OMG Its Ogre1

This app requires a subscription to use, however it offers a free trial if you opt for the one year subscription. In the terms, it specifically says the trial is 3 days long, and you will not be charged for the year subscription as long as it is cancelled at least 48 hours prior to the billing cycle.

So I picked this option for the free trial and tried the app for about 10 minutes. For the time it takes to render a new gif, with a face swap, the app is impressive. But I was underwhelmed with the end quality and can produce much better items with my current software, albeit with much longer rendering times or time spent editing frames. I canceled my subscription via my Apple account in settings, deleted the app, and moved on. Only to then notice an alert from my bank. I was charged immediately for the purchase of a year subscription. We’re not breaking the bank with $25, but that’s flat out false advertising and malicious. Now I’m dealing with refund request from Apple and a stop payment order from my bank. Way to much hassle for this.

by Old Man Dancing

The free version of this joke is so heavily infested with ads that seem to go on for 20 minutes each, that is virtually unusable. Unless you’re willing to consider paying the ridiculously high recurring monthly or annual fee, don’t waste your time with this.

Edited in response to the developer’s response: I understand the need for a paid version. My point was that there really is no free version, as the so-called free version is just pretty much one continuous ad after another. And the paid version is so overpriced that it is not a consideration for me. If the free version had a less crushing amount of ads, or the paid version was a little more reasonably priced, we might have a deal. As it is, no sale.

Maybe I am the exception and other people are more accepting of the number of ads and/or the cost of the paid version. As it is, I think that you are a little too greedy and the prospects of your company surviving long-term with the current business model are somewhat limited. As I said, I could be completely wrong. Time will tell.

by SighWhatever

I redownloaded this app because my subs almost up and I wanted to make the most out of it before it expires. (I had deleted it months ago because you HAVE to give them access to ALL your photos and metadata which is super invasive on its own.) Well now I turns out they have updated terms and conditions.

This app is very anti privacy. They “say” they value it but they don’t.

1. Why do you need to access all the photos in my library? Other apps can function with only the select few I allow them to view. Why do you need to scan my whole library?

2. You do not honor DO NOT TRACK. Which is fine for me I have a vpn, I block third party cookies, and I have other tracker blocking software. But for other people you know their exact location. Why?

3. You are keeping biometric data now from what I understand? Why?

4. Why do people have to have a private conversation with you about your anti privacy practices? Why not just put the reasons in the replies to these complaints? You clearly don’t want us to have privacy why do YOU need privacy?

Really glad I deleted the app. I don’t understand why it’s so hard for a company to make money and NOT track people uniquely. It’s like companies have forgotten how to profit pre-internet and don’t understand people value their privacy.