Contact elo Support

by A_dX03

I will explain the vagueness of the elo+ subscription after I explain what was worse. Basically after the 3 day trial, I was not impressed with what it offered, so I cancelled. But not soon enough I supposed, as apple still took the $50 out of my account…which left me $-49.71 in my bank. I don’t trust apple with subscriptions and other app purchases, so I always lock my card so they don’t take money without me approving it. Doing it all in the background “so I don’t have to be bothered by renewals and approvals” is not okay with me. But I only had $.30 in the bank so I didn’t lock my card because they wouldn’t be able to charge anything with only that amount anyways. But of course…my bank let it through for some reason(even though overdraft options are completely off and not allowed). So now, I can’t put the $20 I have on my card so I can get to work in the morning with an Uber or Lyft, nope…because they would just put it towards the negative balance. So instead, I get to walk 3 1/2 hours to work. I’m hoping a coworker can give me a ride home. So that in itself, totally not cool. That may be more of an apple issue rather than elo. But elo is bad too…here’s why: they were very vague on the information that was given about their subscription plans. There were only 3 bullet points, and one of them was that all matches would be free, even if you had none of their gold nuggets(or whatever their in game currency is called) you would still be able to start or accept new matches. And that so far is correct. I thought that extended to all matches. But I guess the weekly ones are not included. And without realizing it, I spent a whole years worth of nuggets on 3 different games, and only completing one games entire week(you can go back and do the previous days if you missed them and I started on Friday so I caught up on the weeks worth of missed days). I ran out of nuggets with at least 3 days left of the other two games. You don’t get rewards either if you don’t complete the week…so any chance of recouping my nuggets in totally impossible unless i pay more. And they aren’t cheap. This is not clear when signing up. It would be a little less of a blow to take if I actually got everything free. But to be charged a pretty large subscription fee (based on similar games and their yearly prices) and then have to buy more in game currency to play anything other than matches between you and the community, is absolutely absurd. I “reported a problem” with the purchase and I am hoping that apple refunds, because at this point…its not just unfair with the in game currency, but my actual life if affected by this too. Shame on them, shame on apple, shame on my bank for allowing an overdraft when every and any other time it would have declined the charge. Shame on me for not canceling soon enough. Shame on them all.

by MacFan4

This app was fun until it started insisting on setting me up with strangers I don't want to play with, when I select "Play Alone." It feels a little uncomfortable. I do enjoy playing games here with my partner. Then sometimes I want to practice by myself with the training AI. I'm not interested in playing with internet strangers but the app really wants you to. Often when I select "Play Alone" the app instead starts a match with an internet player and sends my name and photograph to this person I don't wish to contact. Then, if I don't play, elo tells that person I refused and quit a match with them. Awkward.

by LilacQueefs

Fun. I can play games with my bestie and I’m on iPhone and she has an android. So it’s nice