Ellie app not working? crashes or has problems?

Ellie Status


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⚠️ Most reported problems ⚠️

Crashes
66.7%

Not working
33.3%

problems reported in the last 24 hours

24 hour clock ⏰

Have a Problem with Ellie: Carbon offset? Report Issue




Common Ellie Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Ellie app on iOS and Android devices. Solve all Ellie app problems, errors, connection issues, installation problems and crashes.


Table of Contents:

  1. Ellie iPhone Issues and Solutions

  2. Ellie Android App Issues and Solutions
       


  Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Wickings ApS, developers of Ellie.




About this app

When you buy an amount of CO2 in this app, you are buying an equal amount of "Gold Standard" carbon credit, that we permanently retire from the carbon market, so it cannot be resold or recirculated.  Gold Standard was founded by WWF and other NGOs to serve as the benchmark in carbon markets.  The carbon credits we are selling, are from projects with the Gold Standard certification.  Gold Standard certification ensures that the emission reductions are real, additional and permanent.  We are not associated with Gold Standard.  Furthermore, coming from projects that also contribute to a minimum of three Sustainable Development Goals.  This is why you can claim whatever amount of CO2 you buy, is offset.  All suggestions and feedback are most welcome!  Please see the best ways to get in touch on app. eco/contact/ or use the Settings menu in Ellie .