Contact Neon Support
Company Name: Swapnanil Dhol
About: Features:
Advanced Color Recognition: Neon boasts cutting-edge color
recognition technology. Point your camera at any object or scene, and Neon
instantly captures the color, adding it to your palette.
Neon Customer Service 💢
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Discover which options are the fastest to get your customer service issues resolved.
NOTE: If the links below doesn't work for you, Please go directly to the Homepage of Swapnanil Dhol
Privacy & Terms:
https://www.apple.com/legal/internet-services/itunes/dev/stdeula/
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3 Most reported problems 😔💔
Perpetually Crashes
by Ziggy689412
I have reinstalled this app at least 10 times. Each time I get one clean run out of the app and the every attempt to reopen it after the initial opening after (install/reinstall) is an immediate crash. Title screen pops up apps closes.
You cannot make gradient from picture
by Marie Maurel
I bought this app to make gradient from colors I choose on my photos and not having to use my laptop for it and it’s not possible to do it. You cannot make gradient from an image or preselected colors only from a picture you take live while on the app.
Needs To Improve Functionality
by Llama_beans
My rating would've been higher if I was actually able to use the app. The app itself seems amazing and as an artist I would use it daily if the option was available. I was only able to try the features a couple times before the pop up came up saying that if I would like to continue I needed to purchase Neon Pro to be able to capture unlimited colors and gradients. To put out a free app and then make the users pay for the main feature is ridiculous. If you want someone to buy your app, make it $1.99 to download it instead.
Making the Image Pallet Stickers, Alternate App Icons, and Random Gradients behind a pay wall makes sense, they're additions that won't take away from the main function, the apps purpose, and the apps general functionality.
The ICloud Sync feature I feel shouldn't be behind a pay wall either, it's a complete pain, but at least it doesn't make it unusable and pointless to download.
If you were to put additional captures behind ad walls so for instance watching an ad and then getting 5 more captures, I would definitely continue using your app. It would be a bit of a pain to some, but I don't mind watching ads for apps that I love to use and serve their purpose(especially ones that do it well).
If you ever decide to update your app and make it more functional, I would love to use it again. I think it has a lot of potential and would be very helpful to many artists like myself.
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