Contact PortraitAI Support

by ItsSunee

A friend of mine asked me to download this app, so I did. When I downloaded it - it asked me if I wanted to sign up for a subscription, I clicked no, both times it asked in app. Then yesterday I checked to make sure I wasn’t subscribed to anything and I WASNT, only for today they charge me a subscription free to an app I used once for 6 minutes! NOT ONLY THAT but out of the apparently 5 subscription types they have they charged me for the MOST expensive version. 20$ charge for an app I never subscribed too and now apple says it isn’t eligible for a refund, and I am 15$ in the negative because I didn’t expect a random 20$ charge from a stupid app I never subscribed to.

by Meg McLafferty

I was super excited when I saw this app and how it changed my photos, but then my friend and I realized when we used POC celebrities it white washed them, especially Brown and Black faces, though some Asian faces were also given only Caucasian features. I realize there’s probably more artwork from the eras you’re using for reference of white people, but plenty of modern artists have painted POC in these types of older styles, really hope you can fix this soon, we were both really disappointed and upset by this, unplanned or not, exclusion of POC, how did you as the developers not realize this before releasing the app?

by Furiousbitch

I used my picture, I’m Italian, it made me look like I was polish and completely changed my features... then I went to do my baby who’s light skin and her father who is dark skin and they both turned white, their noses became small and pointed and looked nothing like them at all. It actually infuriated me because with the world being at its most diverse why do we support an app that neglects people of color?! Not me or mine. I’m convinced any positive comment was from a Lilly white person or from the company themselves