Contact Altec Lansing Just Listen Support

The app is junk as it portrays the ability to reach out to the support team. It “Says” they answer IMMEDIATELY. Not so. I waited quite awhile to get no help. Then, when my new earbuds once again failed, I NEVER got any answer from the 24x7 help desk. The app says it has tutorials for the various products, yet, those don’t work. The app is just as bad as the company’s website that lacks utility. I was looking forward to my purchase today of the earbuds. Yet, given the problems that I experienced there, plus the bad app, website and lack of help, I’m returning it tomorrow.

Perhaps we are all destined to learn the hard way! There should be a law against these types of useless apps. Why ALTEC waisted the feeble effort in putting this app together is beyond any imagination. Those that say “it’s great for Support” don’t take into account the time and effort it takes to add the app to your device. Support can easily be accomplished in more efficient ways. Anyhow, deleted/trash! Shame on ALTEC for spinning such nonsense! Makes one wonder if their products deserve similar fates?

I downloaded this app thinking that I’d be able to tune stuff on my boombox but… nope! As others have stated, you can’t do anything here other than “break in” your speakers with some white noise (and I guess warranty claims) Anyway, the website lies, you can’t do *any of the following*: “Download the Just Listen App to fully customize your RockBox XL. Control your lighting modes, set EQ preferences, and discovery all the Altec Lansing has to offer!”