Contact Tracker Reminder Support

by Gloaming1974

I ran into so many problems with this app the first day that it was virtually unusable. It was almost impossible to sign up, it crashed every few minutes, some features didn’t work at all, it was literally impossible to log in to the website, and even though they have a support site, no one responds. I’ve emailed support almost a dozen times without a response. I tried calling, but no answer and their voicemail isn’t set up, so you can’t leave a message. I can’t check on the status of my support requests, because I can’t log on to the website.

Basically, for $9.99/month, you’re paying for an app that doesn’t work and nonexistent support. Look at all the other reviews of people who’ve run into the same problems and can’t even get their money back. It’s even worse that this app targets chronically ill people who are often disabled—people who are very easy to take advantage of. The developers should be ashamed of themselves.

Oh, and just an FYI: if you want a tracking app with great support (they answer within 30 minutes—I even got a co-founder helping me) that’s cheaper by $3 and that actually works, head on over to OpenCare.

by EX DD Driver

Not a bad app, in concept. I loved the idea of it when I first downloaded it, but I quickly came to realize that literally EVERYTHING is behind a paywall. You can only track three symptoms before it’s nagging you to pay for the subscription, you can only have one medication reminder and every. Single. Time. That you open the app, it’ll ask you to purchase the subscription. Then when you hit no thanks, it’ll ask you again. These things are pretty annoying when I’m writhing in pain or nearly about to pass out, due to my chronic illness, and all I want to do is log my symptoms before I pass out. But then I remember that I can only log three of my numerous symptoms. As much as I love the idea of an easy app on my phone to log my symptoms, it’s cheaper to just lug around a journal. I sympathize with the need to make money, but I’m already broke enough as it is with my illness. I cannot afford a monthly or yearly subscription. I wish I could continue to use this app, but it seems that unless I can pay the subscription it’s not worth my time or app storage.

by FireSmack

You can’t so much as look at this app without creating a login account on their servers. There should be a way to look at it, test drive it without needing to create an account on their servers. But they didn’t build it that way. Another potential customer gone.

My reply to the developer’s response:

If I want my data backed up and synced, that should be an option that I choose, not forced on me by making me create an account on your servers just to evaluate the app. I would think you’d want to make it as easy as possible for people to try your app, decide whether it’s for them, and then create an account if so. That’s what most apps do. You’re losing potential customers because people don’t like things being forced on them. And, sorry, I’m unable to update my rating because I can’t see your app because I won’t create the account that you demand. And if you think I’m alone in this, you’re hindering your app’s potential. The vast majority wouldn’t even bother to let you know, just delete and move on.