Contact Portland Oregon News from KGW Support

by MUSIACIALLY LOVER

Update: Thank you for doing away with the ads for a short period of time but then you brought them back! 😩 A lot more people would use the app if you didn’t force us to watch 15-30 seconds of ads before we can view a news clip with volume! Super disappointed that wasn’t a permanent change! Although the news about the coronavirus is less urgent now, I want to follow news about George Floyd’s murder and the movement it has sparked that demands prompt and permanent change in how people of color are treated. Please find another way to show ads rather than showing teaser news clips on mute that make you view an ad to have volume!!!!
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I love the notifications of breaking news but the same repetitive OHSU Health ad that you are forcing people to watch over and over for 15-30 seconds before we are allowed to view a 1-2 minute news snippet is ridiculous! And if we want to watch more than one news snippet, we have to watch the same annoying ad over and over. I get that advertising pays your bills but in light of the global pandemic & the public need for TIMELY updates on the health crisis that directly impact all of us, I would argue that a reduction in mandatory viewing of ads is very much overdue.

by Lintguy

This app is hard to use...what was wrong with the old app with tiles and pictures of the top headlines? Now we get one headline and tiny text showing (at times) week old headlines. I read the “headline story” talking about how to use and customize the new app...so now I have a page full of tiles I have to browse to that contain duplicate information. First clue that you’ve developed a bad app: you have to publish a news story about how to use it

Oh and not to mention every time you open the app you get an unnecessary (albeit pretty) splash screen that takes 5 or 10 seconds to get out of the way. Just open already!!!

What do we want? Quick and easy! What did we get? Slow and complicated. I’ll be reading my news elsewhere.

by Crazylady_or

I find the new app hard to use.
* The ads pop up, and disorients me when they appear. They should be preloaded.
* There something with the swiping that makes me loose my spot. I end up going back and forth and then land on a favorite topic page. If there is horizontal scrolling on the page, make it more obvious. When I swipe the little blue dots, it takes me to a new page, not the horizontal scroll. I have to know to swipe below that indicator. Fix that peice, and it will help.
* Video and Images lost their preview pics, and are just gray boxes. My home connection is fantastic, so it’s not a weak connection. Pull to refresh did not work.
* Dud I mention the Pop-in ads? This is a bigger for me, so mentioning it twice. I hate apps that load ads while I am viewing something, and then move my screen. I understand ads are essential for making money, but there is a better way.