Contact Pokémon Pass Support

First off, I had no idea this app existed until I was trying to receive a pokemon from a distribution. After trying to figure out how to get the pokemon for a bit an employee informed me of the app. I have very limited data and the free internet wasn’t good enough to even load the app store. I went home to try and figure it out. After downloading the app, I set it up with my trainer account and it asked to read the updated terms of service. There was a box to check accepting to receive e-mail notifications from pokemon. I intentionally did not check this box as I absolutely do not want them sending e-mails to me as I already use other methods of keeping track new and upcoming events. A message came up telling me that receiving these e-mails is required to use the app. At this point I decided I would just use it for the one distribution and the get rid of the app because I didn’t want to deal with that. I then found out that I had to use the location services on my phone to get the pokemon distribution to work. I decided to see what else the app could do and on it’s own the only thing you can do is get “stickers” you can use to take photos with. That is all. And this is how they plan to do pokemon distributions in the future. I checked the reviews I advise sorting by recency. You’ll see how good this app is.

This app is horrible. I had to reset my trainer club password because the app locked me out of my account (thought my account didn’t exist) and when I finally get all that done and head to GameStop the app wouldn’t operate. It couldn’t figure out I was in the building. From other reviews and forums this app was horrid from day one but I wanted the toxtricity event so against better judgement I get the app only for it to fail multiple times in a row. I pray gamefreak doesn’t use this format for their events anymore and removes this app as it basically functions as a poor mans pokemon snap (barely). I’d rather have my events done through internet or cards preferably both so those who don’t have access to physical locations for cards can still get events via internet. Please destroy this app🙏

The concept is pretty good based on the description on the official Pokémon site- otherwise this app needs fixing. There are little features or reason to keep the app on my phone at all. I guess I’m just waiting for some major update to come in that fixes everything. I’m not able to scan any of or at the very least import a photo I’ve taken of my QR codes. It’s really just missing a lot of stuff that it claims to offer (at least on my app) Please fix so I can eventually re-evaluate with a better rating... 👏