I sent my laundry order in ONE 13 gallon bag, as they charge by the bag. I was able to fit all my laundry into this one bag, closing and tying it. I then get an email saying the provider “remeasured” it into two bags, where I would get charged twice as much. From Laundry Care Biz FAQ on their website it says:
“If your bag is overstuffed or unable to close, a overage charge may apply. To avoid overage charges, be sure your filled bag is able to close completely and no loose items are left outside of the bag.”
I was able to close my bag completely with no loose items. According to their website that is how I would avoid overage charges. But the customer service rep “Cassandra” kept telling me my bag was overstuffed and that they would charge me extra in the future. I haven’t had this issue in the past using the same amount of laundry. I will try “Sudshare” next time where they charge by the pound, so the price is consistent.