Contact Azur Lane Support

by Francisco Aka Epicprotroll

I’m personally really angry. I’ve been playing for little over 2 months now since the hololive event and my account was deleted. I had bounded my account to my yostar account because I had progressed so much and already started paying for gems not a lot but I had bought gems. My phone had no extra space so the app instantly refreshed for an update in game, but when it noticed no space for the update it promptly deleted itself. I made space to download azur lane again and when I logged in all my progress was gone. I had leveled myself to lv66 had Portland Long Island Laffey retrofitted and at lv100 I had several sr ships from events including fubuki all of the cherry blossom event ships and all of the current maid event ships acquired as well as my favorite atago of which I bought skins for and now it’s gone. I’m absolutely furious. All my ships all my effort gone just because the app reset itself because I had no space. Yostar please fix this because arknights did the same and hopefully when I login I have all my operators. To other players please be careful and make sure your account is bound and always linked on the login screen because if it isn’t that means the account may have been unlinked some how. I guess I’ll quit playing azur lane now this literally killed my enjoyment I had for this game. My account name was Epicprotroll a name that had grew on me since I used my brothers old 360 name and now it’s all gone.

by MHK1_

With the sheer amount of obscene content that’s been put into this game up to now, your team still hasn’t changed the age rating of this game whatsoever to prevent preteens from accessing this game or protecting them in any way at the very least. Even if it may stop only some from getting AL, it would at least not be misleading younger consumers. I’ve emailed your team three times across the end of 2024 addressing this issues among many others like the existence of such content for those depicted as underaged too (which may have legal implications in certain countries like the UK, Canada, and other global market audiences). Yet, it seems like there’s no regard for these, neither had my concerns been answered by any of your staff, with the usual automated messages. All the while, your marketing team is promoting borderline pornography via Twitter/X across countless Discord servers with minors around the aforementioned age group that otherwise didn’t have considered R-18 rated channels for your game updates. I would talk about how much your team has drifted from the original game concept of ships to characters to the inverse, as well as the loss of history content and references in the game now, but that’s a given.

by Anon_Writes_a_Comment

Hi! I really enjoy this game but I do think there are some issues regarding the comments and public chats. First, people frequently post explicit language. This is a 12+ game and I really don’t want a 12 year old clicking on this and seeing these vulgar contents. Second, I often see messages that are political incorrect and hateful. A lot of them are regarding China. There are messages containing inappropriate nicknames of different races(the n word and the c-c word) and recently there are a lot that call the coronavirus “Chinese Virus”. A lot of comments under Pinghai say that she is “corona-chan”. People also say rude and untrue things about the Chinese communist party. They don’t respect other people’s political stands(also regarding the election). I doubt that you don’t have the ability to detect and delete these messages and comments since you does that pretty well in the Chinese server. So please also do that in the EN server and give us a harmonious and friendly port! Thank you so much!

您好！我很喜欢碧蓝航线但我觉得评论和世界公屏里存在一些问题. 第一，经常有人用使用低俗语言。这个游戏是12+的，我并不希望一个12岁的小朋友点进来看到这些污言秽语。第二，我经常看到政治不正确的和传播仇恨的言论。很多都是关于中国的。有些人发的消息里包含种族歧视的的绰号（歧视黑人的n词和歧视亚洲人的c c词）最近还经常有管新冠病毒叫“中国病毒”的。在平海的评论里有很多人叫她“新冠酱”。很多人也说了关于中国共产党的不正确言论。他们很不尊重别人的政治立场（还有关于这次大选）。我不觉得你们没有能力去筛查和删除这些消息和评论，因为你们在国服里就是这么做的。所以请也在en服这样做并给我们一个和谐友好的港区！十分感谢！