Contact Planta Support

by Bruce MacFergus

I downloaded this after seeing it in the Apple store, but upon seeing the price for a year, and no permanent price, for instance, I was rather dismayed to discover that there wasn’t a list of the current plants that could be shown to us with their photos and common and scientific names, before we purchase this app for any length of time or of the premium plan! I happen to be a multi year customer of two major nurseries back east, in Connecticut and in Florida, and they have a vast selection of the rarest tropical plants and tropical flowers and tropical fruit, of anywhere in the country, and possibly in the entire world including Australia! Before I would purchase this, I would want to have communications with this developer and give them the names of those nurseries and await their response, and know that they do have all of the needed information first! I am not about to pay down $36, and then find it won’t be of little or any use to me! But I think they give us too little to make any real determination about whether we want his app or not, and rather force us into paying for this before we have any real idea of how much good or not, it would do us in attending to our plants correctly, considering the vast array of plants that are out there! It’s much easier to get information about plants that grow in this United States, but not from outside of our borders!

by Aracely-----

One thing that doesn’t make sense is the fact that you can’t personalize the dates for when it notifies you to water your plants. The day you download the add is the automatic day all your plants need to be watered. What if I had watered my plant before I downloaded the app? Also some of my plants don’t need to be watered yet but I continue to get notifications that I have tasks that are late. Also I gave one of my plants extra water and I wasn’t able to track it because the app considered it to early so the option wasn’t even given to document it. Also it sets automatic days you have to water your plant. For example every 9 days you have to water your monstera but this doesn’t consider the size of the plant. A bigger plant has different watering needs then a smaller plant of the same kind. I do like the plant helper feature that helps you diagnose what’s wrong with your plant. I also like how it has a lot of information about a wide variety of plants and includes pictures. Another think I forgot is the app is demanding me to repot my plant but why?? There is no reason to so why am I getting the notification to do it? All the information I gave was that my plant was in a plastic pot in a medium lit room. What could have indicated I needed to repot my plant from that information given? The light meter feature was also helpful might I add. I was a premium member for about 4 weeks but now I think I’m switching to another app.

by Royal Wee

The app used to work wonderfully. But I would honestly recommend passing on it until they implement some fixes. I’m not sure if it was the latest update, but suddenly I have a very laggy, buggy app with no way to mark plants as watered (if you happen to deter from their schedule). It’s actually created a lot of confusion and I have a dozen or so plants that are completely out of whack with the app not properly recording data.

Aside from that, the app no longer wants to mark any task as complete without a fight. I have 50+ plants, so this can mean a lot of tasks in one day. It freezes on the loading screen when you click the check mark and in most cases, I’m having to force close the app just to get off that screen. Sometimes the task is recorded, sometimes it’s not. If it’s not, you click the check mark again and it gives you a red error (presumably it did record the task just not anywhere you can see), and then it’ll finally show it as complete on your end. This is a lot of added steps towards the main function of this app. It’s supposed to make things more convenient and easy to track and right now, I do not feel it is living up to that.

Again, I used to LOVE this app and if they can turn these more recent issues around, I would recommend it. I just feel any newcomers will find it very frustrating in its current state.