Contact Turno Hosts Support

by Est3fan1

I had a very disappointing experience with Turno that I feel compelled to share. When a previous guest canceled their booking, the cleaning associated with that booking was automatically canceled as well, despite the fact that I needed it to remain. I received no notifications about this cancellation, so when my new guests checked in, they found the property dirty, which is unacceptable for a Superhost.

To make matters worse, I had to issue a full refund to the guests, resulting in a significant financial loss. I reached out to Turno to request a credit toward a future cleaning to help offset this loss, but they refused to accommodate my request. This lack of communication and support has left me frustrated, and I can no longer rely on Turno for my cleaning needs.

I would advise potential users to be cautious, as the lack of notification and support can lead to significant issues.

by Loving It 7

It seemed like such a cool app, I couldn’t wait to try it. We chatted with our primary cleaner for several days to make sure she understood everything, and then we added some back up Cleaners. When the day came, our primary cleaner decided to increase the price from the agreed-upon $80… To $180! I’m not joking. So of course she was gone and we moved to a back up cleaner. He agreed to come clean the cabin and then a couple hours later texted and said, “I’m not going to clean your cabin after all“. Wow, we were shocked and dismayed with no one to clean the cabin. So we called our second back up and she agreed to come immediately. And then she never came! You can’t make this stuff up.

So it’s a nice idea for an app but somehow it attracts the most unreliable undependable cleaners in the area. I strongly suggest you use the old-fashioned system of getting referrals.

by DWKoh

I was excited to learn of this app, but until they can get everything in it to run and display more smoothly, I recommend just sharing the Airbnb calendar directly with your cleaner. Remember that anyone can add your Airbnb calendar to their Google or Microsoft or iOS calendar with that same URL that you copy and paste into TurnoverBnB.

Paying through them would cost entirely too much. 5% is VERY HIGH, and really would add up after a year. I think that 3% would be a much more reasonable number, since most transaction costs run about 1-1.5%. And, I assume (though I don’t know for sure) they charge the cleaning person a percentage on the back-end as well.

Finding a cleaning person for me was very easy (just looked on Craigslist), interviewed a few and when I made my decision, I simply had her download Google Calendar and add my calendar URL’s. Been working perfectly for about a month now.