Contact CoinGecko Support

by Gordangilo

It is too bad you don’t have a support ticket feature in your mobile app.

You are reporting the price of Shico. Your incorrect pricing caused me to purchase coins. It also made me think that I made $50,000 over night. Your app is leaving 4 zeros out of the number to the right of the decimal point. This means you are posting false information on your app. It is taking people on an emotional roller coaster. It cause me to make poor financial decisions and it has cost me money. I now use a different app for prices and am encouraging my friends to stop using your app. You owe me money for lying about the pricing. A simple < in front of the price would have let me know the price was a lot different than it was. How hard is it to put the real price on your app. I lost $10,000 and I am prepared to spend $10,000 suing you. Our lawyers will be in contact soon. Have a great day.

by Pchan424

WAS my favorite way to keep track of my crypto. Now and for at least a month or more it’s been having horrible connection problems. Constantly tells me error fetching data and retry. Sometimes I have to wait up to 3 minutes before trying to refresh to fix it so I can see my portfolio. Tried googling helping on this and got absolutely nothing. Can’t find a good way to contact coin gecko. So crap review until they fix this thing. I’ve tested on both wifi and 4g just to make sure nothing is wrong with my connection. I’d love to be able to use this app productively without freaking stopping every 4 minutes and waiting for it to fix its connection problems.

by MrChavez92

Coin Getcko app is amazing to keep track of market in terms of how the market is doing on a daily basis and get an overview on how the market did in the past. Another great feature is that they have a description of what each coin entails with links to the source of information.

Apart from what already exists in the app, the app can use improvements in their options monitor the market. I have noticed that the website has the candle stick option, which is not on the app. This is vital to everyday market watchers, since this a tool that can be used to predict trends. If this tool was added to the app, Coin Getcko would be the leading application for crypto market watchers, In my opinion. Coin Getcko is a user friendly app and improving functions such as being able to see the candlesticks would increase the amount users.

Another great idea is to add a tab for related news regarding crypto. In terms of countries that are adopting, China tweeting blowing off the market for the “nth” time. US taxing regs, counties opinions, business opinions.

Anyways, the app is great but I can’t give it 4 or 5 stars because their is still features missing that can make the app better and the users have brought to the attention on social media but nothing has been done about it.