Contact 스타 플래닛 Support

by Madz_Kiki

They created polls for fans to vote for their favorite group/artist which cost money and time, promising their artist rewards if they win the poll, only to not follow through with their own guidelines and play favoritism. Fans have rightfully called out the app on social media such as Twitter to properly apologize to the fans and their artist; to suggest an alternative reward for their mistake or to refund their votes so it can be used for something else. In response they gave a nonchalant apology after the broadcast (the group was supposed to be acknowledged during the broadcast but wasn’t) where they stated terms different from the ones on the polls making the voting result useless. Fans were not made aware of any changes to polls until after it closed and only in their apology. Their nonchalant, passive aggressive apology was deleted 2/3times, which each time they didn’t tag the artist nor translated their nonchalant apology for Korean fans and had temporarily blocked fans from their Twitter account for complaining. So don’t download the app or use it because they are just gonna scam your time and money and not be professional about their mistakes.

by Artemis822

Starpass ran four polls and under each one it said “based on the event vote results, two of the artist will be acknowledged during Gayo Daejeon broadcast.” Our group won after us fans worked hard. However, they weren’t mentioned at all during the broadcast and Starpass (AFTER the broadcast) lied on twitter and changed the terms, making that vote pointless. So fans wasted money and the idols even knew and were excited about the win all for it to be for nothing. Starpass misleads, takes money, and scams without a true acknowledgment of their fault or apology. And this wasn’t even the first time they pulled something like this.

UPDATE: The copy-paste response they gave us a joke. The press release still does not address any of the complaints and they still have yet to acknowledge how they messed up. Additionally, they began to soft block people on twitter for asking for accountability and the Starpass twitter account was even suspended due to their actions. Still a scam of an app by people who refuse to take accountability and fix the situation.

by #GiveKimLipHer500,000VotesBack

Has the unfortunate tendency to favor greater groups/idols and put down "nugu" groups/idols. Is inconsistent with its data and tends to shun the greater truth. Clearly every competitive instance like "Battle Ranking" & "The Show" has a sick business model where it encourages its users to spend money for a win. And when this money is thrown and wasted away, it is taken away (votes and points) and rarely a plausible explanation is given. Quite unfortunate, indeed, that such lack of reception towards the users who decided to spend money on a rigged app with its rigged polls and corrupt staff cannot even muster a DECENT response. Where are the 500,000~600,000 votes for Ms. Kim Lip? Why is that the only contestant which votes were removed from? HOW ABOUT THE MILLION VOTE JUMP FOR THE OTHER IDOLS? GIVE US AN EXPLANATION. #GiveKimLipHer500,000VotesBack