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by Kytri

If I could give it less than one star, I would. It is not intuitive. There is no way to separate the credit from debit, so basically, you are forced into using the credit option even if you have plenty of money in the bank. This is problematic when you have a credit limit, yet you might want to make a large purchase. Then they say, the option is to increase your credit limit. What a sham! And despite the security options on the app, no matter what changes you might want to make, you still need to physically go into a branch to change it because if you change it on the app, it won’t stay. We have had to go 3 times to the branch to simply change our phone number. And still on the app it appears incorrectly, and thus my husband still cannot use his app. And they say to just pop in and it takes five minutes, yet it never is just 5 minutes when because of Covid, you need to stand outside waiting while someone else argues with the security guard, then wait behind the other 5 people in line, and after this 30 minutes goes by, you’re finally in and wait another 5-10 minutes for your agent, and then it takes about 10 more minutes to make the change. It isn’t just a “pop by” ever. This whole experience has been a huge disappointment from the start.

by Mmgt224987

Takes too long to load, absolutely horrendous that they’ve made the phone the only way to confirm your purchase. Doesn’t work well when your out of data or have bad coverage, absolutely hate this app. Clients want options!

by DerekNThomas

Completely unnecessary app. One app is sufficient for one bank account. I’ve been thinking about switching banks after years of being with them and this is one more thing that’s pushing me to leave.