Contact Prequel Support

by Street2k

I wanted to do a 3 day trial. So as soon as I downloaded this app I went to my subscriptions to cancel before getting charged the weekly. I still got charged $4.99 week after week. Come to find out unlike other apps in the app store this app uses the Apple API to also login their website to create a login & subscription as well & collecting your Apple email address which I don’t give out to anyone due to security & to prevent spam/junk mail being sent to me. So while you add the app through the App Store & think it’ll be as simple as to unsubscribe before being charged you have to go to their help button do a search for the unsubscribe. Which doesn’t gives you a direct link but only tells you where to go to do such. You have to go to the company website then login using the API to unsubscribe. So even if you went the normal route of unsubscribing an app by going through Apple ID, purchases/subscription, cancel subscription. You still have to go to Prequel actual website to officially cancel the subscription or you’ll still get charged. On Apple request a refund Prequel shows up as a free app so to requesting a refund is a grayed out option due to this. I’m reporting this as a scam to Apple & requesting for a refund. So far you guys STOLEN & owe me for 5 weeks of payments after I canceled the subscription from the App Store 5 weeks ago.

by Respektful Customer

I love the app's interface and ease of access to edit photos and videos. But as a turn of events really turned me off from this app. Recently I had to delete apps to free up space. Originally i had the yearly subscription to prequel and didn't think anything of it, I paid for a yearly Subscription, I can surely get it back upon re-downloading. But when I rebooted the app a month later it wouldn't let me get past the apps deals for a 1 week subscription unless i clicked it. (I had a yearly subscription already why is it showing me deals as if im a new customer? I thought) i never switched iClouds and the subscription was still valid. But i wanted to edit something in a hurry so rebooted it again and the SAME THING HAPPENED. Why am I getting double charged for a weekly subscription when i was trying to bypass and get to my stuff. So I contacted the support and they told me the charges were by apple and they said click restore purchase. So I cancelled the weekly subscription and clicked restore purchase and it gave me the WEEKLY SUBSCRIPTION. >;( I forward the emails for both receipts to both apple and prequel and since i clicked restore purchase it wont even let me cancel the weekly subscription. Highly upset at the hiccup and i just want a refund.

by SsmcOdie

So let me say this.. there is no company on the planet that can limit my abilities to alter images, video and anything else that is my intellectual property and me not be entitled to compensation or monetization if I so choose. Especially if I am going to pay your ridiculous fees for every alteration. And the fact your terms and conditions would so egregiously and subversively suppress an artist (who already has done without 2 years of income due to the pandemic) to not be adequately compensated for participation with your application is outrageous. You blatantly state it. I work with application developers all the time and have my artists do the same. That way we grow your company and we grow with them. The fact you market yourself on TikTok to artists is such a false narrative. If somehow this has been misconstrued.. I’m sure you’ll know how to reach me. I’d happily like a real conversation or video chat. . Not a cheap apology and a pay on the back. I strive to fight fkr artists who don’t understand the business out in the real world will take everything from them if they let them and was really hoping that this application would be different.. but it seems as though my hopes were misplaced.