Contact Connect IQ Support

by Ahw1345

First off, let’s be clear, this isn’t an app but rather a digital torture device. You’d think an app from a multi-billion dollar company would be at least marginally better than one built by Jerry and Cleetus in the shed behind their mom’s house, but you’d be wrong. The first problem is the constant trouble syncing. Over and over you’ll get the little red circle with an exclamation point, and despite doing everything from hitting retry to reinstalling the app it’ll keep happening. Now whether it’s actually struggling to sync or just claiming to be struggling to sync I can’t say. Even when I receive the error icon I can still send data back to my phone, so who knows, maybe it’s syncing maybe it’s not. Secondly, the IQ App Store will not display apps it doesn’t believe are compatible with your device, even if they claim to be, and if you round about find the apps you want by using your browser it won’t let you download them. In my case I have an Edge Explore unit which should be compatible with the Bontrager light control app according to the compatible device listing on the app data page, but the IQ App Store disagrees, and insists I add a compatible device to my account to download the app. This leads to my last gripe; good luck getting support. Garmin is more than happy to take your 200, 300, 500 dollars, but they’re sluggish in assisting you with getting it or this required app to work.

by Nine-hole Shooter

This app worked well for a few months. I was able to install and customize apps and watch faces on my Garmin Venu SQ. Then, today, for no apparent reason it just stopped working. When I start the app, it goes to the “Welcome” screen, asking me to read the EULA, as if it were the first time I’ve used it. I go through that, and get to the settings screen for my watch face, but when I ‘Save’ my changes I’m immediately taken right back to the Welcome screen. (And, of course, my changes are not saved or applied to my watch.) I’ve rebooted my watch AND my phone, updated my Garmin apps, uninstalled and reinstalled the apps, and even deleted and reconnected my device. No change.
I’m really regretting my Garmin purchase at this point (and I’ll definely warn anyone who asks to steer clear of their watches).

by Mashell Baker

First off, what app have a second app just for watch faces and extras for the watch?!?! Tired to upload a hiking app several months ago and removed the app and uninstalled the hiking app from the app. After not being able to get the app to stop instillation, I had to wait for a complete upload and then remove because it was crashing my phone. Tonight, wanted to see if I could put a photo on the watch face and once again, the app failed, couldn’t stop instillation once stated then had to delete the app again. Frustrating is saying it nice when it comes to this app. It has so much potential, but not there yet. Most in app purchases have less the 3 stars per app. Garmin watch is amazing but don’t use the extras they try to sell yeah, it’s by a 3rd party.