File Master app not working? crashes or has problems?

File Master Status

Last Updated on 2024-09-25 by Junjie Ruan

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6 User reports:
App has problems

User reports 6

⚠️ Most reported problems ⚠️

Not working

85.7%

Something else

14.3%

problems reported in the last 24 hours

24 hour clock ⏰

Summary of File Master Problems 😠👌🔥

- Initial confusion on whether the app is working or not

- Requires a $2 payment for development

1 Reported Issues: 😵🆘🛟🚨📢

Harry Richartz

2022-06-17

I am tired of all the pop ups

Showing 1-1 of 1

Have a Problem with File Master - document manager? Report Issue

Common File Master Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot File Master app on iOS and Android devices. Solve all File Master app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

File Master iPhone Issues and Solutions

File Master iOS app crashes, not working, errors
File Master iOS app network issues
File Master on iOS has black/white screen

File Master Android App Issues and Solutions

File Master has errors/crashing/not working
File Master server network connectivity issues
File Master has black screen

File Master iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever File Master app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix File Master app crashes or not working on Iphone (iOS):

Close and restart the File Master app on iPhone
Update File Master app to the Latest Version for iOS
Uninstall and reinstall File Master iPhone app
Update your iPhone to the latest iOS version

Fix File Master on iPhone unable to connect to server/internet connection issues::

To resolve File Master network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix File Master black/white screen (blank screen) on iPhone:

Follow the File Master iOS app troubleshooting guide Here →

File Master Android App Issues and Solutions

Fix File Master not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent File Master app issues:

Force Stop the File Master App
1. On android, goto "Settings" » click File Master app. » click "Force Stop".

Update File Master to the latest version on PlayStore

Clear File Master App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "File Master app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch File Master.

Fix File Master unable to contact server/ File Master internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click File Master » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got File Master » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch File Master on android.

Solve File Master black/white screens issue on Android:

Follow the File Master android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Junjie Ruan, developers of File Master.

Verified email

Contact e-Mail: junjie_ruan@163.com

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About this app

Support for playing rmvb, mp4, mkv, avi, wma, flv, wav, wmv, 3gp, mov, m4a and other audio and video files in various formats. Import video, audio, images and other documents of various formats Easily. File Master, Almighty File Manager. Perfect browsing epub, txt, chm, pdf, zip, rar, 7z and other formats of document resources. - Support decompress the compressed file: zip, rar, 7z, cbz, cbr, tar, gzip.